Asset Protection and Loss Prevention Lead

In short:

The Asset Protection & Loss Prevention Lead role will report to the Head of Health, Safety and Security on the Global Real Estate Development team and supporting the Global Retail team. This position is responsible for building and scaling a global Asset Protection and Loss Prevention program across global retail.

You will move the organization from reactive store-level practices to standardized, data-driven and scalable protection frameworks, covering theft, fraud, and operational losses.

You will work cross-functionally with Retail Operations, Technology, Finance, Legal, IP and external partners to implement solutions that protect the business while preserving our premium customer experience.

Your Mission:

1. AP/LP Program Development

Build and implement a global AP/LP framework across all retail locations
Standardize processes across:
incident reporting
investigations
store security controls
Drive consistency across regions (“reduce variation, shift the mean”)

2. Loss Prevention & Data Analytics

Develop data-driven strategies to reduce shrink and fraud
Leverage:
POS data
incident reports (e.g., SafetyCulture / Jira)
inventory discrepancies
Build dashboards and reporting to identify:
high-risk stores
repeat offenders
fraud patterns

3. Store Security Standards

Define scalable store protection standards including:
CCTV strategy (not just placement)
EAS / RFID usage models
product protection principles (premium vs secure balance)
cash handling controls
Partner with Real Estate & Retail Design on secure-by-design store concepts

4. Investigations

Lead complex investigations into:
organized retail crime (ORC)
internal theft and collusion
fraud schemes (gift cards, returns, payment abuse)
Establish structured case management and evidence handling
Build relationships with law enforcement and external intelligence networks

5. Incident Management Integration

Own the retail security component of incident reporting frameworks
Ensure all theft/security incidents are:
consistently reported
properly categorized
followed up
Translate incident trends into preventative actions and SOPs

6. Training & Awareness

Develop scalable training programs for store teams:
theft prevention
fraud awareness (gift cards, scams)
suspicious behavior recognition
Deliver simple, repeatable playbooks for store teams

7. External Partnerships & Technology

Own AP/LP vendor ecosystem:
guarding (where applicable)
CCTV analytics
EAS/RFID vendors
Evaluate and implement scalable technology solutions
Support integration with:
incident management platforms
potential GSOC / monitoring capabilities

Your Story:

10+ years of experience in Retail Asset Protection, Loss Prevention, Retail Security, or related fields

Experience working in multi-store, international, or fast-growing retail environments

Knowledge of shrink reduction, theft prevention, fraud trends, and organized retail crime (ORC)

Experience with retail security systems and controls including CCTV, EAS/RFID, and incident reporting platforms

Strong investigative, analytical, and problem-solving skills, with ability to identify trends and operational risks

Strong collaboration and communication skills, with experience working across multicultural teams and cross-functional stakeholders including Retail, HR, Legal, Finance, and Technology

Knowledge of Health and Safety is nice to have not mandatory

Attributes of a successful candidate:

Pragmatic and solutions-oriented, with ability to balance security, operations, and premium customer experience

Calm, professional, and confident when handling incidents, investigations, or high-pressure situations

Strong sense of ownership and accountability, with ability to work independently in fast-paced environments

Collaborative and relationship-driven, able to build trust across retail teams and stakeholders

Data-driven and detail-oriented, with ability to identify patterns, risks, and opportunities for improvement

Adaptable and culturally aware, comfortable operating across international and multicultural environments

Your Team:

The Health, Safety & Security (HSS) team supports safe, secure, and resilient operations across retail, workplace, and corporate environments globally. We partner closely with Retail, Workplace, Real Estate, Technology, Legal, and People teams to build practical and scalable programs that protect our people, products, and brand while supporting a premium employee and customer experience.

Typical cash compensation range for this position inclusive of base + bonus: $165,000 - $185,000.

Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.

At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits, along with an industry leading PTO package, and competitive 401k program. Additional perks and benefits include: 11 paid US holidays, corporate office closure between Christmas and New Year, and a plethora of product perks!