Account Manager – Livorno

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for an Account Manager to join our Livorno team. In this role, you’ll help us grow our presence in the Italian market by acting as a strategic consultant for our top restaurant brands, using data-driven insights to unlock their full potential.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Italian Account Management team. We are a passionate, dynamic group of team players focused on offering premium consultancy to our top brands by collaborating closely with marketing, operations, and product departments.

Here’s what your day-to-day might look like:

Strategic Relationship Management: Oversee a portfolio of restaurant brands, building lasting partnerships and acting as the primary point of contact for our network in the region.
Performance Analysis: Monitor and analyse portfolio performance, sharing data-led insights with partners to identify growth opportunities and improve satisfaction.
Commercial Negotiation: Negotiate contract terms and conditions to align with company goals, improving financial performance and our Consumer Value Proposition (CVP).
Strategic Planning: Develop and execute portfolio strategies to increase market share and loyalty, impacting both absolute performance and financial metrics.
P&L Oversight: Manage and control the perimeter P&L, identifying potential financial risks and unlocking new revenue opportunities.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

Commercial Expertise: Significant experience (typically 3+ years) in account management or sales, with a proven ability to build and maintain long-term professional relationships.
Financial Acumen: Strong understanding of P&L management and the ability to apply financial data to commercial decision-making.
Negotiation Skills: Proven ability to lead complex negotiations and secure favourable terms that support business growth and supply quality.
Technical Proficiency: Experience using CRM tools and project management applications to guide best practices and maintain operational excellence.
Market Knowledge: A strong understanding of the Horeca, restaurant, or food market sectors; professional fluency in English is also a significant plus.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.

We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!