We are seeking a friendly and empathetic Assistant Manager Customer Service to join our team in Navi Mumbai, India. In this role, you will be ensuring exceptional customer experiences

Develop and implement strategies to improve customer satisfaction and loyalty
Handle escalated customer issues and complaints with empathy and professionalism
Collaborate with other departments to resolve complex customer inquiries
Analyze customer service data and prepare reports for upper management
Contribute to the development and implementation of customer service policies and procedures
Ensure adherence to quality assurance standards and company guidelines
Identify and recommend process improvements to enhance efficiency and customer experience
Participate in hiring, training, and onboarding of new customer service team members

Qualifications

5-8 years of customer service experience, with 1-2 years in a supervisory role
Bachelor's degree
Exceptional communication skills, both verbal and written
Strong leadership abilities with a supportive and decisive approach
Excellent problem-solving and conflict resolution skills
Ability to analyze data and generate actionable insights
Strong time management and organizational skills
Customer-focused mindset with a commitment to delivering high-quality service
Adaptability to changing priorities and ability to work in a fast-paced environment
Fluency in English and Hindi

Additional Information

The Customer Service Executive supports the Sales team with customer service