Manage the service delivery of 80+ team on day-to-day basis, within defined budgets and in accordance with relevant Service Level Agreements and quality standards
Ensure process compliance with Group Business Process Model
Ensure processes and operating procedures are clearly defined, documented and up-to-date
Monitor the performance of staff against agreed objectives, taking improvement actions where appropriate
Design and implement continuous improvement culture within the Department to realize business objectives and deliver cost efficient and effective process
Implement internal control framework for processes in scope
Provide Senior Management with regular performance reports
Be "face to the customer“ and manage relations with European Eurofins entities
Create friendly working environment which will attract and retail Talents
Support the Transition projects

Qualifications

Minimum 2 years of relevant experience in managing large teams, preferably in BPO/SSC environment
Strong financial domain knowledge (PtP, OtC or General Accounting and Reporting)
Experience in managing performance against Service Level Agreements
Experience in managing relation with customers (internal or external)
Openness for changes
Ability to work and adopt to dynamic environment
Master Degree in Business/Finance/Accounting or equivalent
Fluent English (written and spoken)
High level of energy, drive and passion
Strong stakeholder management and presentation skills

Additional Information

We offer:

Unique opportunity to take play key role in establishing and growing new SSC
Becoming part of Eurofins SSC Leadership Team
Independency in team building and shaping the processes
International experience
Meaningful work towards process excellence
Support in growth and development within organization
Open communication
Attractive remuneration and bonus package
Medical care
Access to Multicafeteria Benefit system

EVOLUTION:

In a fast growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility).

Eurofins offers international opportunities to strong performers.