Card Disputes Team Lead, is responsible for the management of operational workload, set the goals and plan to ensure teams meet SLAs, optimise capacity and manage performance to ensure effective execution of workload.

Some of the key responsibilities of the role are:

Taking ownership of operational payment processes related to Product areas owned by team
Acting as the first level escalation point for the team as well as internal and external partners
Developing a strong Operations team and support specialists on their personal growth paths
Setting goals for the Operations teams and reporting against them, monitoring team’s performance metrics
Managing team’s resources and their relevant skills, ensuring at all times a high-quality, high-speed workflow with optimal coverage
Driving operational excellence, while building sufficient controls and assessing and mitigating operational risks
Ensuring the team’s readiness to handle unexpected situations
Guaranteeing process documentation within own area
Guaranteeing team’s input and participation in regional and central Operations planning and Product team Planning
Collaborating on Leads level to ensure alignment related to relevant Product areas

You have 5+ years of experience within the card issuance/card disputes domain
You have experience leading operational teams
You have a track-record of building teams and developing people
You have experience working with different functions in an organisation (engineering, analytics, product teams)
You have good analytical skills, including ability to work directly with business intelligence tools for work-force management information or overall operational and financial performance
You like to drive collaboration and support people around you with the ability to emphasise people's strengths for a high outcome

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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