About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: Remote

About the Team

Cloudforce One is Cloudflare’s threat operations and research team, responsible for identifying and disrupting cyber threats ranging from sophisticated cyber criminal activity to nation-state advanced persistent threats (APTs). Cloudforce One works in close partnership with external organizations and internal Cloudflare teams, continuously developing operational tradecraft and expanding ever-growing sources of threat intelligence to enable expedited threat hunting and remediation. Members of Cloudforce One are at the helm of using a vast and varied set of data points that only one of the world’s largest global networks can provide. The team is able to efficiently analyze these unique data points at scale, and synthesize findings into actionable threat intelligence to protect our customers.

About the Role

Cloudflare is a system spanning the globe, on a mission to make the internet safer and more powerful everyday. To help fulfill this mission, we are seeking a talented Senior Manager, Incident Response to join us in growing our Cloudforce One organization, where you will be instrumental in building a proactive and threat intelligence-driven approach to protecting Cloudflare and its customers from sophisticated and evolving threat actors. This position requires an innovative, self-starting, and detail-oriented problem solver with a passion for analyzing, tracking, and triaging the malicious software used by cyber threat actors.

As a REACT Consultant, you will respond to customer security incidents in on-premises and cloud environments. You will detect and disrupt cyber threat activity across customer networks and cloud environments. You will engage with customers at all levels including Executive, VP, Director, and managerial levels. You will serve an integral role in the discovery and analysis of cyber threat intrusions, working alongside forensic analysts, threat researchers, detection engineers, and malware analysts to detect and mitigate malicious activity. The findings you uncover will help identify Tactics, Techniques, and Procedures (TTPs) of ongoing threat activity to protect your customer and the greater Cloudflare customer base.

Our ideal candidate will have 1-2 years of previous experience in cybersecurity with at least 1+ years in Digital Forensics or Incident Response. Candidates will have experience with hands-on forensic analysis in a Windows, Mac, and Linux environment. Ideally, this candidate will have experience triaging malware using static or dynamic analysis on Windows, macOS, or UNIX-based platforms. You will be responsible correlating threat actor activity across the customers environment. Outstanding candidates will posses excellent verbal and written communication skills. You will also has experience with incident response reports and reliably be able to write simple scripts in Python or Golang.

Examples of desirable skills, knowledge and experience

Bachelor's degree in Computer Science, Information Systems, Cybersecurity, related technical field, or equivalent training/practical experience
3+ years of previous experience in cyber security
2+ years of Incident Response experience
1+ years of customer-facing role
Incident Response: experience conducting or managing incident response investigations for organizations, investigating targeted threats such as the Advanced Persistent Threat, Organized Crime, and Hacktivists
Computer Forensic Analysis: a background using a variety of forensic analysis tools in incident response investigations to determine the extent and scope of compromise
Network Forensic Analysis: strong knowledge of network protocols, network analysis tools like Bro/Zeek or Suricata, and ability to perform analysis of associated network logs
Reverse Engineering: ability to understand the capabilities of static and dynamic malware analysis
Incident Remediation: strong understanding of targeted attacks and able to create customized tactical and strategic remediation plans for compromised organizations
Network Operations and Architecture/Engineering: strong understanding of secure network architecture and strong background in performing network operations
Cloud Incident Response: knowledge in any of the following areas: AWS, Azure, GCP incident response methodologies
Communications: strong ability to communicate executive and/or detailed level findings to clients; ability to effectively communicate tasks, guidance, and methodology with internal teams
Strong written and verbal communication skills, with the ability to establish and maintain strong working relationships with business groups
Technical knowledge of common network protocols and design patterns including TCP/IP, HTTPS, FTP, SFTP, SSH, RDP, CIFS/SMB, NFS
Familiarity with various cloud environments (AWS, Azure, O365, Google, Cloudflare)
Understanding of MITRE ATT&CK and NIST Cyber Security Frameworks standards and requirements
In-depth understanding of Windows operating systems and general knowledge of Unix, Linux, and Mac operating systems

Bonus Points

Proficient in Python or Golang, capable of writing modular code that can be installed on a remote system
Proficient with Yara and writing rules to detect similar malware samples
Understanding of source code, hex, binary, regular expression, data correlation, and analysis such as network flow and system logs
Practical malware analysis experience with static, dynamic, and automated malware analysis techniques
Possess mid-level experience as a Malware Analyst able to reverse engineer various file formats and analyze complex malware samples
Reverse engineering experience with APT malware with an understanding of common infection vectors
Knowledgeable of current malware techniques to evade detection and obstruct analysis
Experience writing malware reports on unique and interesting aspects of malware
Experience with malware attribution
Experience with tracking and identifying threats through Indicator of Compromise (IOCs) pivoting and infrastructure enumeration
Familiarity with bash command line executables to conduct static analysis and investigate IOCs

Travel requirements

Ability to travel up to 20% of the time
Position may require foreign and domestic travel, passport will be required

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.