Job Title: Commerce Consultant - Digital Shelf SME
Location: London, Newcastle, Birmingham, Manchester, Edinburgh
Career Level: Consultant (CL9)

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. 

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.  

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO.

About the Role

As a Commerce Consultant – Digital Shelf SME, you will play a pivotal role in shaping and delivering digital shelf and commerce strategies that enhance visibility, searchability, personalization, and overall digital experience across digital touchpoints. You will partner with clients to assess their digital commerce maturity, develop and implement strategies focused on content optimization, product data management, and digital merchandising, and guide the deployment of Digital Shelf solutions.

Responsibilities:

Client Requirements & Evaluation: Collaborate with clients to identify business needs and design tailored Digital Shelf and Commerce solutions.
Digital Shelf Strategy: Develop strategies to optimize product content, data, and assets for performance across channels like marketplaces, D2C, and retailer sites.
Content Optimization & Syndication: Align product data and content strategies with business goals, and ensure syndication across digital channels to maximize visibility and conversion.
Platform Implementation: Support implementation of Digital Shelf technologies, including PIM, DAM, syndication tools, and eCommerce platforms.
Analytics & Optimization: Leverage Digital Shelf analytics tools to evaluate content performance, generate data-driven insights, and enhance the customer experience.
Solution Blueprint Development: Contribute to the creation of solution blueprints and technical documentation that align with client goals and industry best practices.
System Integration: Understand and advise on integrations with OMS, CRM, ERP, and other enterprise systems to ensure a seamless digital commerce experience.
Cross-Functional Collaboration: Work across functions (e.g., Marketing, IT, Supply Chain, Customer Service) to align strategies and drive measurable business outcomes.
Customer Journey Mapping: Apply customer journey and digital path-to-purchase insights to influence strategy and improve shopper experience.
Client Requirements & Evaluation: Assist in gathering and analysing client requirements to identify suitable Commerce technology solutions.