AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The position is full time and working on an oncall rotation including weekends. The ideal candidate is someone with hands-on hardware experience.

Key job responsibilities - Work and meet SLA’s against assigned trouble tickets via a directed workflow - First line touch point for hardware troubleshooting and technical issues - Perform regular server hardware repairs (drives, motherboards etc) - Carry out routine network, server hardware and OS related repairs - Work with cross-functional teams on a regular basis to complete routine work - Engage with Smart Hands in EU Regional POPs - Adhere to security and safety best practices in the data center - Participate in Data Center power & cooling events - Participate in team meetings for metric analysis and daily/weekly goals achievement - Identify and help create documentation for use globally - Identify and help create process improvements relevant to the data center environment - Perform server upgrades, rebuilds, scheduled works as required - Interact with third party vendors & contractors - Contribute to the development of other team members

About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- High school or equivalent diploma - 2+ years of computer hardware troubleshooting and repair experience - 1+ years of computer networking experience