The Deputy Manager will support the Registered Manager in leading the safe, effective, and person-centred delivery of care across Anrapheal Care Agency Limited. The role requires a confident, knowledgeable professional with a strong understanding of CQC regulations, local authority processes, multi-agency working, and family engagement.

The Deputy Manager will act as a key point of contact for staff, clients, families, and external professionals, ensuring high standards of care, compliance, and communication at all times.

Key Responsibilities

Operational Leadership

Support the Registered Manager in the day-to-day running of the service, ensuring compliance with CQC’s five key questions: Safe, Effective, Caring, Responsive, and Well-Led.
Oversee care delivery, ensuring care plans, risk assessments, and reviews are accurate, person-centred, and regularly updated.
Lead and support wellbeing workers, senior carers, and field supervisors to maintain high standards of practice.
Assist with rota oversight, staff deployment, and ensuring continuity of care.

Compliance & Quality Assurance

Ensure all operations meet CQC regulatory requirements, local authority contractual standards, and internal policies.
Support audits, spot checks, supervisions, and quality monitoring activities.
Maintain accurate, timely documentation across digital systems (e.g., Nourish).
Contribute to service improvement plans and preparation for inspections.

Safeguarding & Risk Management

Act as a Deputy Safeguarding Lead, responding promptly to concerns and following Lewisham safeguarding procedures.
Support incident reporting, investigations, and learning reviews.
Promote a culture of openness, accountability, and professional boundaries.

Staff Management & Development

Support recruitment, onboarding, and induction of new staff in line with safer recruitment standards.
Deliver or coordinate training, competency checks, and ongoing staff development.
Conduct supervisions, appraisals, and performance management where required.
Provide day-to-day guidance, problem-solving, and escalation support to staff.

Multi-Agency & Family Liaison

Build strong working relationships with local authorities, social workers, GPs, district nurses, hospitals, and other partner agencies.
Communicate professionally and sensitively with families, ensuring they feel informed, involved, and supported.
Attend MDT meetings, reviews, and case discussions as required.

Service Coordination

Support emergency planning, hospital discharge coordination, and changes in client needs.
Ensure timely communication of changes to staff, families, and professionals.
Assist with medication oversight, MAR audits, and safe practice monitoring.

Essential Skills & Experience

Strong working knowledge of CQC regulations, domiciliary care standards, and local authority commissioning requirements.
Experience in a senior care role (Senior Carer, Field Supervisor, Care Coordinator, Team Leader, or similar).
Excellent understanding of safeguarding, risk management, and professional boundaries.
Confident communicator with families, staff, and external professionals.
Ability to lead, motivate, and support staff teams.
Strong organisational and problem-solving skills.
Competent in digital care systems and accurate record-keeping.
Ability to work flexibly, including occasional on-call duties.

Desirable

NVQ Level 3 in Health & Social Care (Level 5 preferred or willingness to work towards it).
Experience working with Lewisham Council or other London local authorities.
Experience supporting CQC inspections or quality audits.
Knowledge of outcome-based commissioning and person-centred planning.

Personal Qualities

Compassionate, professional, and calm under pressure.
Strong leadership presence with a supportive, coaching approach.
High integrity, reliability, and commitment to excellent care.
Ability to balance empathy with professional judgement.

Same benefits with the carer, £32,000 and end of the year bonus