The Business Operations Tooling team is a product-focused team dedicated to building and improving the essential tools required by the Operational teams. Their primary goal is to enable each Operational person to efficiently maximise the amount of high-volume business customers they can serve by centralizing data, simplifying workflows, and automating time-consuming tasks. The initial phase focuses on leveraging Salesforce to quickly deliver value before developing bespoke internal tools.

The Engineering Lead is responsible for the overall technical architecture, development standards, and successful implementation of the roadmap's technical deliverables (e.g., proactive alerting, automated data population, assignment tooling). They would also be responsible for hiring and managing the engineers required for the team and working with cross-functional people, including product, design and analytics.

Key Responsibilities:

Technical: Defining the technical approach for building tools, and consider short term wins vs long term initiatives. The role is hands-on.
Product Roadmap: Actively participating in product definition and roadmap of the team.
Team Leadership: Leading and mentoring the team of engineers (Individuak Contributors), ensuring code quality, and driving project completion.
Cross-Team Coordination: Working with cross-functional teams (including design, product, analytics) to build and integrate the tools.

Required Experience:

Experience in leading and mentoring software engineers, as you enjoy helping others grow and succeed.
Strong communication style, experience leading one or multiple teams, working across multiple functions.
Experience in backend engineering and system architecture, with a proven track record of delivering scalable solutions, ideally in a fast-paced environment or for internal tooling.
Experience with designing complex systems.
Experience with database handling.
Experience with API design.
Experience witha asynchronous messaging.
Good conflict resolution and problem solving skills.

Nice to Have:

Experience with JVM languages (Java, Kotlin).
Financial background is not a must, but a good plus

Interested? Find out more:

What do we offer:

Starting salary: €76,800 - €94,800 gross/annual + RSUs
Wise Benefits

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