Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The US Federal Governments Markets Division is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse work force creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business. The Federal Systems Technology department of the USFGMD is responsible for service supporting a charter of implementing and integrating complex systems sold worldwide to the US Federal Government. As a USFGMD Systems Technologist, you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project. These applications span the entire breadth of the US Federal Government throughout the world.

Job Description

Provide Field Operations technical support to U.S. Army, U.S. Air Forces & U.S. Navy Enterprise Land Mobile Radio networks covering but not limited to the following countries: Germany, Belgium, United Kingdom, Spain, and Italy, Kuwait, UAE & Africa. Provide technical integration, service, and support in relation to the Motorola Solutions product suite focused toward DoD Federal Government customers.

Basic Requirements

Duties of the Field Service Representative in this EMEA area of operations include the following:

Provide expertise and collaboration to customer personnel in support of Land Mobile Radio (LMR) systems-in general to the European based U.S. Army, U.S. Air Forces & U.S. Navy Enterprise
Perform installations and removals of trunked and conventional LMR systems and assigned support locations include but are not limited to the following countries: Germany, Belgium, United Kingdom, Spain, Italy, Africa, & Greece
Client focused behavior and services, externally to clients and internally to colleagues and contact partners including on time delivery
Exercise multi-tasking skills when managing multiple systems and applications during customer interaction
Support the entire communication needs of the customer by championing the complete Motorola Service and Sales portfolios
Customer Resolution Support - The employee shall communicate project updates to the customer and resolve minor administrative actions (an administrative action is not having access to a room for work to start or continue). Project related issues (Customer wants to change the scope of the project), shall be reported directly with the employees supervisor
Operate and maintain equipment required to support trunked and conventional LMR systems
Maintain/program/optimize/troubleshoot/repair radio repeaters, portable radios, mobile radios, base stations and dispatch/communications consoles and all related ancillary subscriber equipment required to support both trunked and conventional LMR systems.
Manage and resolve escalated customer issues to successful resolution
Employee must be able to receive, review, diagnose customer LMR equipment, determine the fix and repair actions for the LMR equipment, repair, test and calibrate the customers equipment back to OEM standards, document the receipt, repair, calibration & return of the customers LMR equipment using the FSED automated MCM Comm Shop 360 administrative program or its replacement
Provide user "refresher" training to include first echelon field training regarding subscribers and trunked radio infrastructure
Provide on-site response, infrastructure equipment repair, local technical support service and Network Preventive Maintenance Service on Motorola ASTRO® 25 LMR systems and related equipment.
Support all Service Level Agreements (SLA) associated with established contract.
Provide administrative reports in direct support of recurring and nonrecurring contracts as well as one time reports required by management and/or the CSM

Requirements

Certified technician or equivalent qualification at area of industrial engineering
Strong knowledge with Motorola Solutions P25 Trunking Network Systems
Strong knowledge of communications systems with the ability to interface with the customer technical representatives and provide (directly or indirectly) appropriate technical support
Solid working knowledge of Motorola radio systems and their application by customers
Must possess strong interpersonal and communication skills; both spoken and written English language
Sound judgment and decision making abilities
Effective problem solving skills
Able to exercises flexibility as situations warrant
Works well in a team environment
In possession of one or more Comp TIA Network+, Security+, MCSE, or CISSP certifications
Solid working knowledge of Radio Frequency (RF) theory
Ability to use & demonstration MS applications & Google email & software tools
Excellent knowledge & demonstration of hardware and software tools available for both Radio Frequency (RF) and Networking equipment.
A condition of continued employment with Motorola is the candidate's ability to receive a security clearance from the U.S. Government and any certifications required for the position being hired
Required to complete standard form 86 questionnaire for national security positions
At least 3 years of Radio Frequency (RF) experience & at least 2 + years of Networking (Wide and Local Area Networks) experience. Education or work experience may be substituted
Position is located in Germany, working under German labor laws; however position will work and operate under direct support to a U.S Manager
EU drivers license a plus; must have a valid U.S. Passport, U.S. driver's license, must be in excellent health for traveling requirements and must be willing to travel up to 75% across all of EMEA.
US Citizenship is required.

Travel Requirements

Over 50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Germany GmbH

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.