We’re looking for 1 FinCrime Outsourcing Coordinator in Austin to join the FinCrime Vendor Management team, to support our vendor teams to achieve their goals. We are specifically looking for an Outsourcing Coordinator for AML.

The Outsourcing Coordinator acts as a bridge between the internal and outsourced teams to track and support outsourced teams' performance.

Your mission, should you choose to accept it:

Performance management - Regularly monitor the performance and training needs of the outsourced teams, and continue to iterate to improve the quality of their work.
Communication and change management - Facilitate smooth communication flows between the internal and outsourced teams to ensure that the outsourced teams have access to the required materials and process guidelines, allowing the latter to do their best work. The Outsourcing Coordinator will liaise with Ops leadership and our Product team on outsourcing demand and capacity to ensure sufficient staffing and adherence to SLAs at all times.
Data & reporting - Work with the relevant Wise BI tools to ensure the vendors have access to and the ability to analyze relevant SLAs and agent performance data. The Outsourcing Coordinator will also address any issues with the reports and work on finding long term solutions.
Process design and improvement - Highlight technical and product gaps in our outsourcing operations, report bugs and be the main contact for the relevant Wise operational team.The Outsourcing Coordinator is responsible for creating, maintaining and updating documented procedures and processes for the outsourcing teams.
Onboarding procedures - Onboard any vendor new joiners to the Wise structure by managing the Contingent Workers space in collaboration with the Wise UT team.

Experience in:

Bachelor’s degree
At least 1 year of BPO and/or outsourcing experience
At least 1 year of project management/coordination or operations leadership experience
At least 1 year of AML operations background in a financial crime investigations or compliance environment, preferably in fintech or a similarly fast-paced financial services environment

Other requirements:

Analytics: experienced in using data to monitor and improve productivity, quality, and overall service delivery.
Communication skills: possesses effective communication skills and is a strong relationship builder, capable of managing complex relationships.
Organizational skills: systematic, structured, and well organized.
Problem-solving. experienced in performing root cause analysis, evaluating options, and implementing effective solutions while maintaining compliance, mitigating risks and driving results.
Continuous improvement: able to identify gaps and inefficiencies, iterate, and make evidence-based decisions to continuously improve processes while maintaining a collaborative mindset.
Language Skills: with excellent verbal & written English skills, any other languages are a plus.

What’s it like to work on this team:
We collaborate with many different stakeholders, and will occasionally be challenged by pulling a number of projects simultaneously. Sometimes our days are longer and more stressful, sometimes our days are shorter and more relaxed. It’s up to you to hold a healthy balance.
We are all working on an agreement of honesty - we do what we promise, ask help when it’s needed, help others if help is asked. Every member of the team is crucial and has an effect on the rest of the team.

Base Salary: $80,000.00 - $103,000.00

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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