Your mission

You'll lead the teams that make our AML Operations function brilliant at what they do. Your focus? Making sure our people are set up for success through world-class training, rigorous quality control, and smart outsourcing partnerships. You're not running day-to-day operations – you're building the foundations that let our operational teams deliver fast, fair, and compliant outcomes for our customers.

This is about enabling excellence at scale, in true Wise fashion: no shortcuts, no unnecessary complexity, just what works.

What you'll be doing

You'll lead a team of Senior Leads across three critical enablement areas, working closely with FinCrime Operations, Product, and Compliance to keep raising the bar.

Training & Development

Own the end-to-end training strategy for AML Operations – from onboarding new starters to keeping seasoned investigators sharp on evolving risks and regulations
Design and deliver training programmes that are engaging, practical, and effective
Build scalable learning frameworks that work across our global teams and outsourced partners
Measure what matters: training effectiveness, time-to-competency, knowledge retention
Stay ahead of regulatory changes and make sure our teams are always ready

Quality Control

Lead our QC function to ensure investigations are accurate, consistent, and compliant
Build robust QC frameworks that catch issues early and drive continuous improvement
Turn QC insights into actionable feedback loops for training and process improvement
Partner with Compliance to ensure we're meeting regulatory expectations across all jurisdictions

Project Management & Outsourcing

Lead a team of project specialists to identify and deliver operational improvements across AML Operations
Partner with Operations and Product teams to turn insights from training and QC into tangible process enhancements
Drive initiatives that improve efficiency, accuracy, and the overall customer experience
Ensure improvements are implemented effectively and embedded into BAU
Oversee relationships with our outsourced partners, ensuring they meet Wise standards
Drive performance through clear SLAs, regular calibration, and constructive feedback
Work with vendors to embed our training and QC standards into their operations

How you'll know you're succeeding

For our customers: Investigations are handled accurately and fairly, with fast resolution times.
For Wise: Training investments translate into measurable performance improvements. QC catches issues before they become problems. Outsourced teams perform like they're part of the team.
For Wisers: Teams feel confident and capable. New starters ramp up quickly. Quality feedback is constructive. People grow in their roles.

Experience:

10+ years in Operations, ideally in banking or fintech
Financial crime background preferred – could be AML, fraud, transaction monitoring, sanctions, or KYC. You don't need to be the deepest technical expert, but you need to understand the landscape
Proven track record building and scaling training programmes, coaching & mentoring intiatives – this is essential
Strong experience in quality assurance and control frameworks
Familiarity with managing outsourced operations and vendor relationships

Leadership:

5+ years leading and developing senior teams
You've built future leaders, not just managed people
Comfortable operating across multiple locations and time zones
Track record of influencing without authority – you'll need to partner effectively with Operations, Product, and Compliance

How you work:

Data-driven decision maker, comfortable with tools like Looker, Superset, or similar
Exceptional communicator – you can make complex things simple for any audience
Proactive and autonomous – you spot gaps and fix them without being asked
Comfortable with ambiguity and fast-paced environments

Why this role matters

FinCrime Operations is at the heart of keeping Wise and our customers safe. But even the best processes fall flat without well-trained people, robust quality standards, and partners who share our values. That's where you come in. You'll shape how hundreds of people across the globe learn, improve, and deliver.

Interview process

Recruiter call
1st interview (AML)
2nd interview (Product)
Final interview (Leadership)

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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