Head of Platform Product Ops, Drive

London, UK

About the Team

Deliveroo Drive is our company’s hypergrowth fulfillment platform serving restaurants, grocers, and retailers across Roo’s key markets: UK, Italy, France, and the UAE. Deliveroo Drive allows restaurants, grocers, and retailers to enable ecommerce fulfillment for their first-party experiences.

About the Role

On a typical day, you may run and refine experiments to improve operations, dive into data to explain performance at the lowest level of detail, synthesize insights from merchant partners, guide new product strategy, and build tools that allow teams to increase their work 10x. You will be responsible for working across the entire, international Drive surface as we grow and scale. You will report into the Director and GM of Drive in our Logistics organization.

You’re excited about this opportunity because you will…

Lead high visibility, cross-functional projects that address Drive’s most unique and challenging questions
Analyze complex data sets paired with partner team feedback to provide insights and recommendations to our leadership
Steer the scaling and optimization of operations and quality across our new business verticals
Execute product testing and roll-outs on the ground with merchant partners
Synthesize merchant insights to ensure we’re proactively tracking against operational SLAs
Collaborate with stakeholders across Deliveroo to align company-wide resources to refine platform capabilities

We’re excited about you because…

You imagine, develop, and execute on workstreams from start to completion with little oversight
You oscillate easily from strategic considerations to tactical execution
You display extreme ownership across every workstream while ruthlessly prioritizing what will actually move the needle
You maintain a careful balance between attention to detail and swift execution
You operate comfortably in ambiguous environments while maintaining a strong bias for action
You communicate precisely dependent on audience and level of detail necessary to share
You collaborate effectively with cross-functional team members across the organization
You represents the Deliveroo brand with humility and a customer-first mindset