Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.

Those in client administration at PwC will focus on managing and coordinating client relationships, prioritising smooth communication and efficient service delivery. You will utilise strong organisational skills and attention to detail to support the overall client experience.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more

about us

.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary:

As an early member of PwC's Digital Engineering practice, you'll work at the intersection of industrial software and reliability engineering — helping global energy and industrial technology companies operationalize what 'good' looks like for mission-critical systems. You'll work directly with engineering leaders to define SLI/SLO frameworks for platforms, build unified observability stacks across multi-cloud environments, and establish the incident management discipline their teams need to move from reactive ops to automated reliability. This is a foundational role — you'll shape how an entire practice thinks about SRE, not just execute a playbook.

Responsibilities:

Define and implement SLI/SLO frameworks for industrial software platforms — APM, SCADA, edge and OT-connected systems

Design and deploy observability pipelines using OpenTelemetry, Prometheus, Grafana, Loki, and Jaeger across AWS and Azure environments

Establish incident management processes and lead blameless postmortems with client engineering teams

Build and execute chaos engineering scenarios to surface reliability risks before they hit production

Develop automated runbooks and self-healing patterns that reduce toil and on-call burden

Build SRE capability within client organisations — including documentation, knowledge transfer, and SRE culture coaching

Mandatory skill sets:

SLI/SLO design and error budget management at enterprise scale

Observability toolchain: Prometheus, Grafana, Loki, Jaeger, OpenTelemetry — ideally across multi-cloud (AWS + Azure)

Incident management, on-call process design, and postmortem facilitation

Automation and scripting: Python, Go, or Bash — runbook development a plus

GitOps and CI/CD SRE gate experience (ArgoCD, GitHub Actions, Flux)

Preferred skill sets:

Familiarity with industrial or OT/IT environments — energy, manufacturing, or connected products context preferred

Years of experience required:

3+ years

Education qualification:

Any UG/PG

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor Degree, Master Degree

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

SOA Design Patterns

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Analytical Thinking, Business Administration, Business Analysis, Business Information System, Business Process Improvement, Business Process Management (BPM), Clerical Support, Client Interaction, Client Management, Client Onboarding, Communication, Communications Management, Confidential Information Handling, Creativity, CRM Software, Customer Relationship Management, Data Analysis and Interpretation, Data Entry, Data Interpretation, Data Processing, Document Management {+ 26 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

June 12, 2026