Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Who Are We
We are the Customer Experience and Design Team, grounded in the CTO office and integrated throughout Motorola Solutions' businesses and strategies. We are user-focused and outcome-driven, identifying problems and creating solutions based on research and close collaboration with our customers.
What Do We Do?
Working to understand our customers' unique "Jobs To Be Done" is a foundational principle of the CTO and our team: Solving for Safer, our commitment to continuously innovate with the focus to overcome the ever-changing security, safety, and efficiency challenges our customers face now and in the future.
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WE Research to find unmet needs.
WE Envision an ideal future.
WE Apply our expertise in user experience and design, user & human factors research, advanced wireless communications, cloud & mobile application architecture, cybersecurity, imaging, analytics, and artificial intelligence (AI).
WE Design Human Centered, end-to-end, hardware, and software solutions.

These solutions form the basis of many products and systems offered by Motorola Solutions.
About Us
The Design and Customer Experience (DCX) team is a cross-functional group focused on Human Centered Design and Research that fuels the next generation of experiences and solutions for our mission-critical customers and users. The team consists of Industrial Design, UI/UX, Service Designers, and Researchers who design for diverse and challenging Professional-grade markets. Police, Fire, and Commercial user groups all have very distinct and tangible design problems; whether it’s the dirt, grime, and high noise of industrial environments, gloves and turnout gear for fire, or managing intense cognitive loads during police action. Our team is exploring, testing, and designing for emerging technologies and integrations that will define the next generation of commercial and public solutions. Your designs will help us solve for safer workplaces and communities.

Job Description

About You

Are you compelled to innovate? Do you want your work to have benefit and impact in the most extreme situations? Would you like to be on a highly collaborative team using social sciences and human-centered design to address a global customer base with mission-critical use cases? Do you seek complex challenges and transform them into meaningful designs and critical experiences? Do you embrace a world that is changing faster than ever? Do you seek clarity over ambiguity and address speed with urgency? Does empathy for the user provide you with purpose? Do you desire to build for their needs and wants so that they can be safer and more efficient? Do you know the value of good design? Do you insist on it?

Your Creative Tool Kit:

A Senior/Industrial Designer is an established and productive professional who works independently and with general supervision.
This position requires exceptional interpersonal skills and the capability to collaborate in a team-focused environment.
Collaboration and communication skills are critical to communicating designs and outcomes with other leaders and decision-makers in a cross-discipline environment.
An ability to appreciate and work with human factors and research to define marketing and user requirements.
Sensitivity to culture and end users should complement a strong core knowledge of design.
Problems faced are challenging and varied, this role requires the ability to influence others, establishing and defending user-driven and principle-based designs across multiple parallel projects.
A senior designer is expected to analyze the problem to uncover the "real" issues about users, context, and environment. Judge concept effectiveness by linking to use cases, user requirements, and research data. Choose the right plan of action based on available information, timing, and resources.

Basic Requirements

Work Description and Skills

Candidate must have at least a Bachelor's Degree in Industrial Design or any relevant field. Master Degree will be a plus and added advantage to the candidate.
Fresh graduates with background from Industrial Design or Product Design are encouraged to apply.
Integrate effectively into a multidisciplinary group that includes cognitive and behavioral scientists, interaction designers, and human factors engineers and deliver to strict deadlines in a fast-paced environment.
Uncover problems and develop them into ideas that become design solutions grounded by end-user requirements providing a solid value proposition.
Collaborate with marketing and engineering to ensure successful implementation of industrial designs.
Understand and communicate a user journey or product value proposition through various media, storyboards, animations, and videos.
Quickly identify and create appropriate design concepts with follow-through to production.
Create world-class hardware designs in a fast-paced environment.
Follow up with manufacturing and production processes as required.
Willing to work in Bayan Lepas, Penang, Malaysia (Hybrid).

Tech Skills

Strong 2-D visualization skills are necessary such as sketching, Illustrator, and Photoshop software.

A solid expertise in at least one 3-D CAD program, such as Solid Works, Pro E Rhino, or other similar tools is required.
Proficiency in video and animation (Adobe After Effects or similar) for storytelling of user experience or product attributes.

FOR CANDIDATES THAT ARE INTERESTED WITH THIS POSITION, PLEASE INCLUDE IN YOUR DESIGN PORTFOLIO EITHER IN PDF or LINK TO YOUR DIGITAL/ONLINE PORTFOLIO WHEN APPLYING TO THE POSITION.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.