Role Summary

As a content reviewer, you will be tasked with working on workflows that focus on apps that pose security risks to users.
Collaborate with multiple teams such as cyber security experts, client stakeholders and other peer teams for resolution management, communicate technical, datamine issues to determine all potential risks accurately.
Exposure to malware/security review/user data review is required. Detail oriented and communication focused individual that is comfortable speaking and writing emails to multiple cross functional teams on technical issues.

Key Responsibilities

Identify security violations and user data violations based on policy guidelines to keep the store malware-free.
Cross-team collaboration and communication to meet aggressive review deadlines across the security queue, various dashboards, and any security incidents/projects.
Leverage expertise to thoroughly review at app and developer level, by relaying pertinent findings to the key stakeholders and other peer teams.
Handle time-sensitive escalations from multiple key stakeholders.
Ability to identify gaps within workflows and processes and provide input to relevant stakeholders.

Basic Qualifications/Skills Needed

>1 year of content moderation/app review/web or social media review, and experience with coding preferably with Mobile Apps.
Basic knowledge in any coding experience.
Preferred Bachelor’s Degree any field.
Excellent verbal and written communication skills.
Ability to operate in areas that are not clearly defined within the policy.
Ability to prioritize and multitask to meet various workflow requirements.
Solid understanding of customer support best practices.
Sense of responsibility, initiative and high quality work standards.
Proactive, flexible individual that is capable of working in a rapidly changing environment.
Open to work during weekends and evening shifts.
Project and SLA delivery experience.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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