We are looking for technically skilled candidates with good problem-solving ability for the position of IT Field Technician. The duties of an IT Field Technician include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties.

IT Field Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to their technical needs, understand their problems and implement solutions to them.

Duties to include:

Installing, configuring and maintaining standard computer hardware and software
Assist customers with troubleshooting of computer related issues such as virus removal/password resets/email setup/software installations/setting up accounts for new users
Assist customers with first level troubleshooting of network equipment
Maintain accurate records of completed and pending jobs using the Eurofins ticketing system (OTRS)
Follow Eurofins policies and procedures to including incident/problem escalation
Provide friendly and helpful customer service as first point of contact
Responding in a timely manner to service issues and requests
Repairing and replacing equipment as necessary

Qualifications

Qualifications

Bachelor’s Degree in Computer Science or equivalent work experience
3+ years’ experience in computer networks maintenance (Cisco and HP)
5+ years’ experience on current computer and server operating systems
Hands of knowledge of Windows 7/10, Windows server 2016, Active Directory, Microsoft Office suite
Ability to meet deadlines and manage stress effectively in high-pressure situations
Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
Good command in English

Additional Information

Job conditions:

•Type of contract: permanent
•Traveling: depending on on-going projects but maybe up to 20%, mainly France.
•Availability: as soon as possible
•Remuneration: to be defined according to the profile

What we offer:

A launch pad into various management opportunities – within the many business lines of Eurofins globally – or into the management hierarchy in our different corporate functions.
The opportunity to grow your skills in a demanding, fast growing organization.
A chance to become part of a highly motivated international team of professionals.