Key Accounts Partner Operations

The Team
The Partner Operations Manager sits within the Italy Operations department and is focused on improving the experience of our customers when they place an order from our largest and highest volume restaurants and grocery partners.

You will work in our offices in Milan.

The role
As a Partner Operations Manager you will improve the delivery operations associated with our highest volume partners. You will resolve issues across multiple stakeholders and test solutions to address them.

You will also work with the commercial team to equip them with the necessary tool set to improve site performance, while aligning the aims of Partner Operations with other functions in the business. You will also collaborate with the Product team to ensure the voice of the partner is considered in the development of new features and drive their rollout with internal and external partners.

Furthermore, where relevant, you will expand existing and rolling out new partners, while ensuring high operational performance for new site launches.

Responsibilities and Deliverables

Deliverable 1: Improve our delivery operations associated with our highest volume partners cross-functionally

Proactively diagnose, resolve and report on areas of concern for partner operations across multiple stakeholders, testing solutions to address them and quickly determining how to scale them
Innovatively seek out opportunities to move the needle on partner operational performance
Align the aims of Partner Operations with those of other departments within the business on areas such as target and KPI setting
Attend partner Monthly/Quarterly Business Reviews to provide operational updates and understand main commercial priorities for partners

Deliverable 2: Work with the Product team to advocate for the voice of the partner in the development of new features, and lead the rollout and implementation of new features with internal stakeholders and external partners

Collaborate with the Product team to ensure the voice of the partner is considered in the development of new features
Drive the rollout and implementation of new features with internal and external partners

Deliverable 3: Pivotal in the expansion and rollout plans of partners, to ensure solid operational performance for new site launches

Where relevant, expand existing and rolling out new partners while ensuring high operational performance for new site launches
Leverage relationships when aligning results with partners, including effective negotiation skills and rigorous operational proposals

Deliverable 4: Deliver impactful cross-functional projects

Manage high impact cross-functional projects
Leverage data to provide compelling business cases

Requirements

At least 5 years experience in strategy, management consulting, operations management or growth.

Able to build working relationships with key stakeholders, influence, and attain the requisite buy-in
Able to rally others behind an idea and get stakeholders (both internal and external) to buy-in to your ideas.
Analytical - able to identify the relevant information required to make a decision and present that information in a concise manner
Innovative - You will innovate on current ways of working and identify areas for improvement, propose innovative solutions, and execute them and consider manner while managing stakeholder communications.Project management - experience managing multiple projects and stakeholders in a structured and logical way to ensure you’re always delivering the right work at the right time.
Data fluency: able to manipulate large datasets using Excel/Google Sheets and SQL, and translate complex analyses into clear insights using BI tools (e.g. Looker, Tableau) to support decision-making.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!