Knowledge Delivery sits within Servicing Scale & Experience and enables our operational teams to perform at their best through strong knowledge management, training, and internal tooling.

As our Knowledge Delivery Tooling Specialist, you’ll own and evolve the internal tooling ecosystem that supports Knowledge Management and Training teams. Your work will directly reduce operational risk, improve system reliability, and enable smarter, data-driven decision-making across the function.

This role is ideal for someone who combines strong systems thinking, data fluency, and stakeholder partnership — and enjoys solving complex tooling problems end-to-end.

What you’ll be doing

Tool & System Management

Own configuration and optimisation of internal back-office tooling
Handle service requests and bug reports with sound operational judgment
Implement complex system updates independently
Improve system stability and prevent recurring incidents
Identify automation and optimisation opportunities

Project Execution & Solution Design

Lead tooling changes from scoping to delivery
Contribute to solution design with cross-functional stakeholders
Ensure changes align with broader system dependencies
Deliver scalable, low-risk improvements with clear documentation
Apply strong solution design & integration reasoning

Data Analysis & Reporting

Use data to identify trends, inefficiencies, and improvement opportunities
Build dashboards and reports to monitor performance
Translate insights into actionable tooling decisions
Apply analytical reasoning to distinguish signal from noise

Stakeholder Communication & Change Management

Communicate changes clearly across technical and non-technical audiences
Drive adoption of new workflows
Build trusted partnerships across KM, Training, BI and Project teams
Demonstrate strong communication & stakeholder partnership

What we’re looking for

Experience & Skills

2+ years working with internal tooling or back-office systems (configuration, support, administration)
Proven experience with Atlassian tools (Jira & Confluence). Knowledge or experience with Guru will be considered a plus.
Strong spreadsheet skills and experience with BI tools (Looker/Looker Studio, Tableau, PowerBI, Lightdash or equivalent)
Strong data inclination — comfortable cleaning, modelling and visualising data to drive decisions
Ability to manage multiple tasks and prioritise effectively
Excellent written and verbal English

Must-have skills

Ownership and problem-solving attitude
Strong data orientation and ability to understand how tools connect to data sources
Ability to make pragmatic, low-risk design decisions with non-technical stakeholders

Nice to have

Basic SQL and/or Python
Experience with automation or integrations
Familiarity with Guru and/or Lightdash

How you’ll make an impact

Reduce SLA breaches and tooling-related operational risks
Improve observability and insight generation for Knowledge Delivery
Standardise and scale tooling configurations across teams
Enable smoother collaboration between Project Managers, KM, Training and BI specialists

What you’ll gain

Ownership of tooling improvements end-to-end
Exposure to analytics, automation, and AI-enabled tooling evolution
Clear growth paths toward Analytics, Tooling, or Project Management tracks
The opportunity to shape scalable systems that impact how operational teams perform at Wise

Location

Location: Budapest
Visa/relocation support: Not available

Application Process

Application (CV and Cover Letter)
Screening Call
Take Home Test
75 min interview

Please try to answer the following questions on your cover letter:

Share what is your interest and previous experience with roles related to tooling, data or similar.
Describe one tooling or system improvement you owned end-to-end.
Share an example where you used data to influence a tooling or process decision.

If you’re someone who sees tooling not as tickets and configurations — but as systems that enable teams to scale — we’d love to hear from you.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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