Purpose

HRConnect is the name for AbbVie HR operations and Payroll support and services (externally, often referred to as HR Operations) focused on providing excellent employee experience as a primary principle. This dedicated, globally diverse team is focused on supporting AbbVie Employees, Managers and HR partners in their HR administration and operation needs. Manager, Data Management, People Experience is leading organization, job, compensation and personal data management processes and services. In addition to providing day-to-day management of Tier 2 Data management specialists, this position is also responsible for maximizing the value of the shared service center, leveraging HCM and other technology solutions, and providing tactical project support for HR programs and services.

Responsibilities

Acts as liaison with Business Technology Solution (BTS), Data and Digital Strategy (DDS), Center of Excellence (COE) such as Talent Acquisition, Total Rewards and Talent Management, Benefits, Payroll and manage stakeholder expectations.
Ensures the delivery of functional integrity and high-quality seamless employee service collaborating closely with Tier 1 team. As Tier 2 Data management HR Services, across the relevant region by ensuring that processes and procedures are in line with guidelines, and that resourcing is managed effectively.
Provides oversight of annual Performance, Compensation and Benefit programs in relation to employee organization, job and compensation data management.
Supports team member inquires and resolves issues by utilizing contact center procedures, policy manuals, knowledge management systems, and other reference materials.
Meets and strives to exceed Key Performance Indicators (KPIs) that are aligned to efficient and excellent service delivery.
Participates in selection, training, and coaching of staff and creating a work environment that builds, engagement and retains talent.
Responsible to effectively manage team performance, procedures, as well as training and quality monitoring processes and programs. Monitor, measure, and give feedback to direct reports on achievement of goals.
Accountable for supporting teammates developing plans. Escalates team member inquiries in a timely manner when additional research or analysis is necessary.
Provides inputs, feedback, methods to update, simplify, or enhance processes, procedures, and technologies as required.
Identify and lead continuous improvement opportunities and participates in special projects as needed.

Qualifications

Bachelor’s Degree in related field.
5+ years’ experience in HR, HR operations, customer services; 3+ years in supervisory or People management role.
Strong Business and HR acumen.
Knowledge of large-scale data management, payroll, time and HRIS systems solutions and strong skills in technologies.
Understanding of interactions between HR, accounting, and finance.
Demonstrated ability to influence across teams and collaborate well with cross-functional partners.
Strong analytical, problem-solving, planning, decision-making skills and process orientation.
Ability to consistently meet or exceed goals and KPIs with excellence mind-set.
Experience in continuous improvement projects.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of thisposting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless anduntil paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

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https://www.abbvie.com/join-us/reasonable-accommodations.html