Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Supply team is a unique, multidisciplinary team responsible for partnering with our Hosts to conceptualise and develop high-quality, repeatable and commercially viable experiences that are in alignment with our brand values. In partnership with our cross-company peers, we invent novel ways to foster human connection and belonging in our shared physical world.

The Difference You Will Make:

As a Market Lead, you will be responsible for the supply health, quality and growth of your book of business by managing professional host accounts. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of market success, including maintaining the experience quality, and nurturing strategic relationships with hosts.

A Typical Day:

Account Management

Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts
Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals
Create and deploy scaled strategies to effectively manage & optimize the long tail of thousands of Professional Hosts in your region
Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accounts
Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
Hold regular optimization calls and business reviews with your partners
Develop strong and long-lasting partnerships
Respond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
Partner cross functionally to address optimization bottlenecks
Leverage AI extensively to achieve maximum speed and high quality in delivery

Quality

Proven ability to handle operational complexity and ability to maximize the impact of resources
Support host community programs in your region
Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales
Audit supply quality in the field, addressing areas for improvement.
Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success
Collaborate with local office to advocate for Experiences

Demand

Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market

Your Expertise:

8+ years of experience in new sales, account management, and partner support
2+ years of hospitality/travel industry experience is a plus
Strong time management and prioritization skills
Proven track record of being able to effectively work a leads pipeline or book of business
Proven skillsets at delivering sales growth.
Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus
The ability to get things done with constantly changing priorities, projects, and deadlines
Able to travel to assigned markets (when business travel resumes)
Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
Proven experience working cross-functionally
Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;
Well developed priorities and time management skills.
Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
Charismatic self-starter who is resourceful and self-sufficient
Fluency in English plus a second European language preferred

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care of You:

The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.

United Kingdom Annual Pay Range

£94,000—£118,000 GBP