Location: Cardiff

Closing date: Friday 22nd May, 12pm

At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.

Our five core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.

Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.

The Opportunity

The Mid Term Planning and Forecasting Analyst will be responsible for developing and maintaining resource plans and forecasts across Operations, focused on a long term view. This role will ensure that the organisation has the right plans to enable decision making to meet current and future business needs.

Key Accountabilities or Responsibilities:

Convert long term forecasts into mid term resource plans that take account of intraday and intra month profiles and emerging trends.

Continuously monitor actual versus forecasted volumes, to understand trends and ensure appropriate recommendations for future forecasts.
Maintain a robust supply plan, monitoring impacts on capacity and making recommendations which improve capacity and demand alignment.
Ensure forecasts are updated within the workforce management system
Provide adhoc impact assessments for emerging activities.
Work closely with the wider planning team to ensure plans are effectively handed off for execution and key metrics are aligned.

Requirements

Behaviours & Competencies:

Excellent communication skills with the ability to present planning outputs to a range of stakeholders to gain buy-in.
Ability to balance workload and prioritise effectively
Ability to build strong relationships with Change, Marketing & Finance teams.
Continuous improvement mindset, driving your own personal development.

Essential Skills & Experience:

Strong analytical skills, attention to detail, and problem-solving skills.
Excellent understanding of demand planning methodologies and demand drivers.
Strong data fluency and ability to work with data science and MI teams to shape new datasets.

Benefits

Why join Starling?

Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways.
Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing.”
Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one.
A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core.
Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including:

Company-enhanced salary sacrifice pension scheme (7% employer contribution)
Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
25 days holiday (plus take your public holiday allowance whenever works best for you)
An extra day’s holiday for your birthday
Life Insurance at 4x your salary.
16 hours of paid volunteering time a year.
Ability to buy or sell annual leave.
Generous family-friendly policies.
Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
Incentivised refer a friend scheme
Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.