Multi-Site Manager - Editions

Deliveroo

Deliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We continue to operate in a competitive marketplace but have achieved so much over the past years, including significant growth in our New Verticals business, which includes site operations across our delivery only sites - Editions and HOP.

We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!

Editions

Deliveroo Editions were the world's first delivery only kitchens, and we are still the market leaders in helping our restaurant partners succeed. We entered this space in 2017 and operate across various markets and have since perfected the art of getting customers their deliveries in the fastest and most pleasant way possible. These super kitchens provide restaurant owners with an end-to-end solution for fulfilling customer orders with the highest possible standards - outperforming their brick & mortar KPI’s! This is the reason why many of the industry's leading brands (such as Dishoom, Wingstop, Five Guys, and Pickl) have chosen Editions to help them grow their brands and develop new ones! As such, Editions is a delivery-only kitchen network that brings exclusive restaurant brands into high demand areas.

Site Operations

Great people help to drive our business forward and we are always looking for more to join our sites. If you don’t have the exact experience, that’s okay, we’d still love to hear from you. Does this sound tasty to you? Take a look at our Multi-Site Manager role and apply below to join the Roo family.

The Role - Multi Site Manager

The Multi-Site Manager is responsible for driving the highest possible performance possible across their site(s). They support and hold the Site Manager accountable in their daily running of site operation.

We play to win - The role requires maximising customer satisfaction by delivering operational KPIs and maximising profitability by minimising costs (incl. optimising labour efficiencies). It also requires the upholding of industry leading compliance standards.

The Multi-Site Manager is responsible for living and breathing our marketplace by creating a positive and cooperative working environment for all team members and fostering development to ensure career development.

What You’ll be Doing

Plan your work week most effectively between your respective sites (1-4) to ensure that you have the greatest possible impact on your team and the operation. The operational nature of the role will require you to work weekends, late nights, as well as shifts on public holidays.
Lead through your respective teams, working closely with the SiteManager(s) in your respective sites (1-4), to achieve all company objectives and goals. This will require an ability to lead effectively at a distance whilst also remaining willing and able to get stuck in!
Lead in accordance with the Deliveroo values and ensure your team follows suit. Act as a People Manager for all our staff colleagues and support them throughout their organisational life cycle. This includes the requirement to manage HR/ER cases.
Execute cost control and adherence to budgets. Forecasting yearly costs for your site as part of the financial planning process. As a multi site manager you will own Opex, repair & maintenance working within the prescribed labour (hours) targets, and Utilities costs for your respective sites.
Recruit and onboard Editions team members within your respective site.
Develop, train and motivate all employees to achieve company targets (incl. Peakon)
Conduct performance evaluations, identify training needs, and provide coaching and feedback to improve staff skills and performance using tools such as PDPs & PIPs
Complete high quality schedules, ensuring appropriate staffing level for your respective sites adhering to company labour targets and working time directive requirements. Supervise accurate timekeeping and manage team holiday entitlements in the most effective way.
Demonstrate operational excellence by meeting KPI targets across your respective sites constantly seeking to improve.
Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership.
Drive strong standards within your sites, adhering to merchandising and space management principles in addition to delivering a clean, tidy, organised site environment.
Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures in place for the operation.
Oversee weekly compliance checks and audits across your site(s). Staying up to date with local authorities and regulations.
Carry out regular Health & Safety checks, including completion of requisite internal audits to monitor compliance to standards.
Host and participate in relevant meetings.
Identifying areas of improvement and working with your teams to address specific issues or concerns raised to improve the overall customer experience
Build strong relationships with your restaurant partners, using stakeholder management and leadership skills to drive performance, resolve issues and deliver results.(ie: partner level reporting)
Maintain good relations to uphold Deliveroo’s positive reputation with all external parties, e.g. neighbours, landlords, contractors.
Liaise with your various counterparts across the business to improve overall operational performance.
Participate and/or lead projects, initiatives and activities to improve the operating model and achieve company objectives

Requirements

Minimum of 3-4 years of management level food & beverage experience. Ideally in the restaurant industry.
Be adaptable and embrace change as it presents itself. Our business is still evolving and new exciting opportunities continue to surface. Standing still is not an option at Deliveroo or in site operations. You will be empowered to play a unique part in defining how your role is best achieved. Autonomy and adaptability are key ingredients to be successful.
A good understanding and track record in managing and influencing the P&L and KPIs performance of your business
Capability and track record for project management
Possess a commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV)
Great knowledge of food safety and health and safety compliance requirements
Previous experience in leading a team, including recruiting, training, and developing team members
Can demonstrate excellent communication skills, both verbally and written
Highly organised individual with exceptional attention to detail who has the ability to apply project management skills to tackle various challenges
Tech-savvy and comfortable working with numbers and using data to inform your decisions (Experience with G Suite, Looker or other data visualisation tools preferred)
‘Can do, never give up’ attitude and the desire to grow and succeed with one of the world's fastest growing food-tech companies
Right to work in the relevant country
Willingness to travel between multiple locations in line with Deliveroo Travel Policy.
Willingness to comply with Site Operations Ways of Working policy.
Valid Driving License or in the process of obtaining a full license.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.