What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Multiomics Commercial Support Associate – Nordics (Europe North)

This is a fixed‑term maternity leave cover for 12 months.

The Role

As a Multiomics Commercial Support Associate here at Illumina in Europe North, you will play a pivotal role in ensuring continuity of customer engagement and commercial momentum during a period of maternity leave cover. Sitting within the North commercial team, this role acts as an overlay to the field sales organisation, supporting new customer acquisition and field‑led initiatives across the region.

You will be responsible for developing new customer relationships, identifying and qualifying new leads, and maintaining high‑quality day‑to‑day commercial operations through telephone and digital engagement. Working autonomously but collaboratively, you will partner closely with field sales, marketing, sales operations, and regional stakeholders, always acting with a strong sense of accountability and a customer‑first mindset aligned to Illumina’s value of Make Customers Heroes.

Benefits

Illumina's employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!

Why You

You are a commercially driven professional who thrives in a multichannel environment and enjoys prospecting, connecting with new customers, and opening doors to new opportunities. You bring a strong balance of customer focus, technical curiosity, and sound business judgement, allowing you to confidently position complex products and workflows within a scientific setting.

You are comfortable working independently with minimal day‑to‑day supervision, while also building trusted partnerships with field sales teams, internal stakeholders, and external customers. You are adaptable, organised, and able to apply company policies and defined procedures to solve moderately complex problems. Your interest in genomics and multi‑omics, combined with strong communication and interpersonal skills, will enable you to make an immediate impact in this fast‑paced commercial support role.

Key Responsibilities

Customer Acquisition & Account Development

Generate new business through proactive outbound prospecting, including cold calling

Qualify inbound and outbound sales leads and progress them through to conversion

Retain, grow, and expand existing accounts in close partnership with local account managers

Represent Illumina to customers and advocate internally for customer needs

Generate interest from new‑to‑Illumina customers using multiple sources, including prospect lists, LinkedIn, Google, association websites, AI tools, and independent research

Engage with customers via phone and email, with occasional field travel

Technical & Product Expertise

Apply in‑depth technical knowledge of Illumina products, with a focus on the multi‑omics portfolio

Stay current on industry trends, customer needs, and competitive positioning

Direct customers to appropriate digital tools, resources, and websites to support decision‑making

Collaboration & Relationship Management

Act as an overlay partner to field account managers and sales specialists to support strategic initiatives

Collaborate with internal and external partners to achieve quarterly departmental goals

Communicate qualified leads, contacts, and opportunities to the commercial team and work together to advance and close sales

Conduct baseline account research to identify key stakeholders and critical account information ahead of prospecting activity

Act as a frontline voice for the market, sharing insights on best practices, competitive pressures, and customer feedback

Work cross‑functionally with Marketing, Sales Operations, Field Sales, and Regional Marketing on sourced enquiries and training activities

Actively contribute to Illumina’s collaborative and inclusive team culture

Reporting & Analytics

Document all outbound activity, including industry segmentation and account and lead information

Perform high‑level analytical interpretation using Excel to identify new account targets and opportunities

Prepare sales activity, pipeline, and performance reports as required

Experience & Education

Proven ability to rapidly develop expertise in highly technical products or services

Knowledge of genomics, genotyping, gene expression, sequencing, or multi‑omics

Strong written and verbal communication skills with the ability to influence internal and external audiences

Exceptional interpersonal skills and a collaborative working style

Bachelor’s degree or equivalent in Science, Genetics, or a related field required

Master’s or PhD in Genetics or a related discipline is a plus

Strong understanding of relevant markets and sales opportunities

Fluency in English required; additional European languages (Danish, Finnish, Norwegian, Swedish, or Dutch) are desirable but not essential

The estimated base salary range for the Multiomics Commercial Support Associate - Nordics (12m Contract) role based in Finland is EUR 39,000 - 58,600.

The range reflects long‑term growth in the role; therefore, most candidates are hired between the minimum and middle of the range. Placement depends on experience, skills, location, and internal equity. This salary range applies to the primary posting location listed above. Should the level or location of the role change during the hiring process, the applicable base pay range will be updated accordingly. Compensation ranges for other locations will differ to reflect local market competitiveness and will be shared with candidates if applicable during the recruitment process.

Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package.

We offer a thoughtfully designed benefits package that supports your wellbeing, flexibility, and life beyond work. Our approach combines globally differentiated offerings with locally tailored programs, ensuring you have the support you need—whether that’s support during important life moments, time to recharge, flexibility in how you work, or opportunities to give back. This includes flexible time off and a weeklong company‑wide summer shutdown.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.