Location: London office

Duration: Full time 6th July - 28th August

Pay: London Living Wage (pro rota)

About the role

We are looking for a Customer Operations Intern who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero-carbon driving.

This customer-facing role will focus on carrying out, and suggesting improvements to our existing processes, ensuring that our customers have delightful, memorable experiences. Things move fast, here at OEV, so your input will also help shape the future of how we interact with our customers at all the stages of their journey.

What you'll do

Work with colleagues in the customer experience team and across other parts of the business to ensure that our customers receive the best experience during every interaction
Receive a crash course in ‘all things Octopus’
Support our Customer Operations team in managing customer journeys from contracting right through to car delivery and after, escalating issues where needed
Feedback on our current service processes and systems and propose changes where necessary, based on prior experience
Problem solve! Ensuring everything is ready for the customer to enjoy a smooth transition and removing any blockers if they arise
Speak to our customers on the phone or email to help aid in their journey towards driving an EV

What you'll need

Don't worry, previous knowledge of EVs/the automotive industry is not required!
A “can-do” attitude, and the desire to learn by getting stuck in
A passion for problem solving and going above and beyond to ensure you deliver a great customer experience
Experience working independently and as part of a close-knit team
A curious and keen-eye for detail to spot areas of improvement - we love hearing examples!
To be a natural finisher and an effective operator - you leave no loose ends in your path
To want to gain insight into a rapidly growing company and be comfortable adopting changes quickly