The Client and Lab Support Specialist ensures efficient and accurate running of a fast-paced laboratory tasks, including sample receipt/processing, bottle kit orders completion, interaction with clients, and the review and submittal of reporting. This position will require a high level of focus, detail-oriented accuracy and the ability to multitask.

Essential Duties and Responsibilities:

Greet/Welcome Walk-In Customers
Monitor and Respond to Customer Requests
Answer Phones and Screen Incoming calls for management
Direct Lab Inquires to Lab
Administrative Support to Managers/Supervisors/Sales
Assist in Planning Staff Meetings/Birthday Celebrations
Monitor office and kitchen supply inventory

Laboratory Operations

Perform Work Functions and Keep Records as per Approved SOP’s and/or Laboratory Policies
Receive/Login Samples
Manually creates bottle order kit request from Sales or Client Relationship Executives
Generate Sample Reports/Invoices
Manage Open Orders/Workflow
Identify and Record Nonconformities on Corrective Action Requests (CAR) and on Preventive Action Requests (PAR).
Correct Nonconformities and Potential Nonconformities
Act as Liaison between Customers & Lab to Facilitate Completion of Work
Administrative Operations
Ships out all Fedex Orders

Qualifications

Excellent computer skills with Microsoft Office Suite experience (data entry)
Previous customer service experience (1-2 years of experience preferred)
Proven office organizational, administrative skills
No college degree required
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.
Authorization to work in the US without restriction or sponsorship

Additional Information

Position is full-time, Monday-Friday, 8 a.m.-5 p.m., with overtime as needed.

Starting Base Rate of $18.00- $19.00, based on experience.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

To learn more about Eurofins, please explore our website www.eurofinsus.com.

In a fast growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility).

Eurofins offers international opportunities to strong performers.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.