This is a key role acting as both a technical interface and customer champion within a busy food and dairy chemistry environment, ensuring customer requirements are clearly understood and delivered through effective coordination with internal teams and partner laboratories.

This is a one year fixed term contract. Working part time 25 hours per week - 10:00 till 15:00 Monday to Friday.

Tracking incoming shipments by monitoring sample deliveries, logging receipt status, and following up on delayed or missing consignments.
Monitoring shared mailboxes, reviewing and actioning incoming queries, requests, and notifications to maintain prompt communication.
Liaising and coordinating with other Eurofins sites to resolve sample routing issues, clarify testing requirements, and support inter‑lab workflows.
Managing additional sample requests, processing client or internal requests for extra testing, ensuring correct documentation and timely handover to the prep team.
Updating and adjusting test codes as required, ensuring accuracy before samples progress to the next stage.
Maintaining accurate records, documenting all actions, updates, and communications to support traceability and compliance.
Escalating issues by raising discrepancies, missing information, or operational concerns to the appropriate supervisor or manager.
Supporting continuous improvement, contributing to the refinement of sample registration, preparation, and communication processes.
Ensuring confidentiality, accuracy, and compliance with SOPs and quality standards.
Carrying out other tasks as required to support the smooth running of the Sample Reg & Prep function.
Adhere to all Quality, Health & Safety, and Environmental policies and procedures, and support compliance with ISO 17025 standards through adherence to internal quality processes.
Comply with Eurofins Health & Safety policies at all times.

Qualifications

Experience in an administrative or support role within a laboratory or regulated environment is beneficial.
Familiarity with laboratory information management systems (LIMS) is an advantage but not required.
Strong attention to detail.
Proficiency in MS Office and excel.
Excellent communication skills.
Ability to manage multiple tasks and prioritise effectively.
Strong organisational skills.
Ability to work under pressure and meet deadlines.
Problem-solving mindset and ability to work independently and in a team.

Additional Information

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

Additional Annual Leave at Employees set service dates
Company Pension Plan
Life Assurance Scheme (4 times annual salary)
Healthcare Cash Plan (6+ months service)
Enhanced Maternity, Adoption and Paternity Schemes
Employee Assistance Programme – 24/7 confidential
Health and Wellbeing Programmes
Free parking
Worldwide career opportunities
We also have in place rewards recognising the great work our employees deliver, their dedicated service and celebrating special life events.

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.