We’re looking for an Operations Project Manager to join our Customer Support and/or KYC Team in Tallinn. The Operations Project Manager is someone who oversees cross-functional work areas focusing on the resolution of issues from customers and internal teams. Your mission is to manage service operations improvement and transformation projects, ensuring the satisfaction of operational needs for both the CS OPS team and Wise customers, while serving as liaisons between stakeholders on assigned projects.

🔑 The key responsibilities as the Operations Project Manager are the following:

Coordinate with stakeholders to develop project plans including project scope, release schedule, milestones, deliverables etc.
Manage effective project implementation and delivery.
Manage project activities to meet business goals.
Track and monitor project execution to make sure that the stakeholders requirements are met.
Identify and manage resource requirements, required skill sets, training plans, quality reviews, documentations and weekly meetings required for project execution
Develop process improvements to meet Customers and CS/KYC team needs.
Improve stakeholder relationships by providing timely and accurate responses to their inquiries.
Validate project plan and schedule to incorporate any changes requested by internal teams.
Coordinate calls, meetings and communications between stakeholders and project team throughout the project implementation phase.
Inform project status, schedule and key issues to relevant stakeholders on a regular basis.
Perform negotiations on project activities with stakeholders when required.
Maintain and update a database of project related documents.
Inform management on customer needs and business opportunities.

💡 A bit more about the KPIs:

Project Satisfaction Rate: Measures stakeholder and client satisfaction levels with the project's outcomes, processes, and delivery.
Adherence to Project Schedule: Evaluates the project's performance against the planned timeline, quantified by schedule deviations.
Estimate to Project Completion: Tracks the projected timeline to complete the project compared to initial estimates, highlighting progress and efficiency.
Development Backlog vs. Planned: Compares the current development backlog with the planned backlog, ensuring alignment with project goals and timelines.
Achievement of Project Success Criteria: Assesses how well the project aligns with and meets the predefined success criteria.

About you:

You have excellent verbal & written English, any other languages are a plus.
You are able to convince others, present your viewpoint, and propose solutions in such a way that helps others take informed decisions.
You have the ability to identify, create, and apply processes, methods, knowledge, skills, and experiences with the aim to achieve project objectives.
You have experience in facilitating data-driven decision making, using insights and analytics to guide project strategies and decisions.
You are skilled in change management, able to lead teams through transitions and adapt to evolving project needs and environments.
You have the ability to define and apply methodologies, ensuring structured and effective project execution from initiation to completion.
You have experience managing projects end-to-end, overseeing all phases of the project lifecycle and delivering successful outcomes.
You have great communication and presentation skills to support internal and external cross-team projects and audits.
You operate and lead according to the company values.
You have a good understanding and ability to analyze and move the team's metrics.
You have a proven track record of taking ownership and responsibilities, as well as being a great team player.
You are experienced or have an interest in working with people from different backgrounds.

About this Role

Salary: 3450 - 4500 EUR gross/month + RSUs

Hiring Process

Application Review: We’ll evaluate your experience and skills.
Screening Call with the Recruiter
First Interview
Take Home Test
Final Interview

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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