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Joining AbbVie means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients' lives. At AbbVie, we conduct ground-breaking science on a global scale every day. AbbVie Canada is one of the Best Workplaces in Canada whereby 92% of our employees are proud to say they work for AbbVie.

When choosing your career path, choose to be remarkable.

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health, and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.  

Our employees are passionate about our work and inspired by the impact we can have on the health of people and communities around the world. If you have a passion for growth, customers and want to work in a collaborative, innovative and matrix fast-paced environment, this may be a role for you!

Reporting to Lead, Patient Engagement, the Patient Engagement Manager (PEM) is responsible for building strategic, long-term relationships with patient associations and other stakeholders, align priorities, and plan activities that impact decision makers. The person in this position works in the field and will cover Canada. Location : Ontario or Quebec.

Responsibilities

Understands patient engagement, advocacy and centricity in order to provide input within the patient journey to inform corporate & brand strategies and improve the patient experience
Build strategic, long-term relationships with patient associations to understand patients’ needs and concerns, identify stakeholders and influencers, align mutual priorities and plan activities that impact decision makers
Collaborate with people living with diseases and patient associations to identify priorities, unmet needs and develop solutions
Develop and lead a strategic, pro-active patient relations agenda to shape external issues and improve the environment in a positive way
Develop and implement advocacy strategies and action plans with specific timelines, budgets and stakeholder’s responsibilities
Develop, coordinate and implement patient-centric initiatives that will support the commercial strategies for a defined therapeutic area
Provide input/ insights on trends and opportunities during the preparation of patient strategy and brand plans
Work in collaboration with cross-functional teams to find solutions for patients
Monitor patient-related activities and report back to brand teams
Partner with Area and Global on strategic programs that are appropriate to bring to Canada
Represent AbbVie at relevant meetings; strategic patient association meetings
Drive innovation at AbbVie by identifying new ways to learn from patients and communicate patient needs to the Brand team
Serve as an expert in understanding patient associations’ strength, challenges and needs
Challenge the organization status quo and go beyond conventional boundaries – bring innovative thinking
Build strong relationships with functional leads in Marketing, Government affairs, Market Access, Public affairs, Medical affairs and other relevant functions
Ensure all written documentation, code of Practice and ACC reporting obligations are met

Qualifications

Qualifications:

Three (3) to five (5) years of relevant experience
Bachelor in Communications, Nursing, Public Affairs or any other relevant discipline
Advanced proficiency in English and/or French; preference to bilingual candidates
Experience in working with patient associations
Experience in patient\stakeholder relations, market access and\or marketing.
Experience working with cross-functional teams and brand team environment is an asset
Intermediate computer & software skills (MS Office (Word, Excel and PowerPoint), Outlook and Internet)

Knowledge and Key Skills:

Empathize with patients to build trusting relationships and strengthen communication channels
Use interpersonal skills to build relationships with patient organizations
Multi-task, to work concurrently with numerous stakeholders and projects
Prepare and deliver effective presentations while adapting to audience and creating links with people from diverse backgrounds
Demonstrate strategic focus in verbal and written communications. Tailor communications to meet the requirements of different stakeholders
Actively listen to stakeholders to understand their needs, issues and opinions.
Think strategically and challenge status quo
Influence decision makers. Strong interpersonal skills
Be very autonomous with strong planning skills
Manage a budget
Strong project management
Legislation and ethics for working with patients and patient associations.
Understand media and trends in communication
Understanding of provincial & federal political environment and healthcare systems
Ability to take key actions and demonstrate behavioral anchors that support all AbbVie leadership philosophy and attributes
Travel required about 20-25% of the time
Valid driver’s license and passport

AbbVie aims to offer a French-speaking workplace in Quebec and has made efforts to limit English requirements. However, advanced English skills are essential for this role because the position involves working with English-speaking employees, clients, and regions outside Quebec.

Additional Information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html