Principal Enterprise Account Manager

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why you should join the Adyen Account Management team

At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand globally. As part of our Account Management team, you'll manage relationships with innovative international merchants across multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and advance your skills through our AM Academy.

We are seeking a proactive and strategic Principal Account Manager to join our team. As the highest level within our Account Management structure, the ideal candidate is a seasoned professional with a deep understanding of both enterprise and payments industries. You are eager to help the world’s biggest brands grow while changing an industry. You’ll focus on delivering an outstanding customer experience, identifying new opportunities, and driving mutual success for Adyen and our customers.

As a Principal Account Manager at Adyen, you will manage our most significant and complex enterprise merchants by building deep relationships with VP to C-level executives and key stakeholders. You are a strategic thinker with profound payments expertise, passionate about leveraging your commercial acumen to drive global business growth. Your role will involve collaborating with cross-functional teams to craft and implement tailored commercial strategies, secure new business, and close complex deals.

What You’ll Do:

Strategic Partnership and Advisory:
Build and sustain deep, trust-based relationships with VP to C-level executives and key stakeholders, positioning yourself as a strategic partner and trusted advisor.
Exemplify Adyen’s highest standards in navigating diverse cultures and time zones with ease and sophistication.
Commercial Strategy Mastery:
Architect and implement bespoke commercial strategies that resonate with the unique aspirations of each enterprise customer.
Drive commercial negotiations with customers to secure new business and close high-stakes deals, ensuring alignment with Adyen’s long-term goals.
Payments Expertise:
Provide unparalleled payments expertise and strategic guidance, leveraging data-driven storytelling to build and solidify long-term partnerships.
Focus on delivering sustained mutual value, developing innovative payment solutions that drive merchant growth and operational efficiency.
Leadership Excellence:
Be a senior presence and source of knowledge on the team, leading by example and providing mentorship.
Offer advanced training and guidance to elevate the internal account team and set best practices.
Industry Leadership and Influence:
Represent Adyen at high-profile industry events, author thought leadership pieces, and position the company at the forefront of the payments industry.
Maintain a cutting-edge understanding of industry trends and regulatory changes, ensuring Adyen provides forward-thinking solutions.
Strategic Project Management:
Oversee and prioritize complex global projects, ensuring alignment with strategic objectives and maximizing impact.
Ensure project execution with precision, focusing on timely and within-scope delivery.
Customer Advocacy and Insight:
Advocate for customers within Adyen, influencing the product roadmap with strategic insights that reflect customer needs.
Provide feedback that shapes the evolution of Adyen’s offerings, ensuring continuous alignment with market demands.

Who You Are:

Enjoy engaging others, working collaboratively, and developing strong working relationships at all levels of management.
Fascinated by the payments landscape, staying updated with industry trends, regulations, and emerging technologies.
Highly skilled in leveraging your business acumen and analytical abilities to align strategic goals and help customers reach them.
Proactive and skilled at managing multiple cross-functional projects while motivating and collaborating with others to achieve results.
An entrepreneurial spirit, thriving in challenging environments, constantly innovating, and exceeding expectations.

Experience Required:

A minimum of 15 years in a senior client-facing, commercial role, such as account management, consulting, partnerships, or payments industry experience from the merchant side.
At least 12 years of demonstrated expertise in both Enterprise and Payments sectors, with a proven record of leading high-stakes negotiations and managing global strategic accounts.

Additional Requirements:

You have full professional written and verbal proficiency in English.
Some domestic and international travel is required.

The annual base salary range for this role is $235,000 to $285,000; to learn more about our compensation philosophy, please click here.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.