Job Title: Pega Customer Decision Hub (CDH) Consultant

Location: London, UK

About the Job you are considering:

We are seeking experienced Pega Customer Decision Hub (CDH) Consultant with strong expertise in banking domain who will overseeing the planning, execution, and successful delivery of projects

Hybrid working:

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role:

Capgemini Financial Services is seeking a skilled and experienced Pega Customer Decision Hub (CDH) Consultant to join our team.The ideal candidate will have handson experience in NextBestAction Designer NBAD 11 Operations Manager CDH upgrades and module planning and execution This role involves working closely with business stakeholders and technical teams to deliver personalized customer experiences and optimize decisioning strategies developers to deliver scalable and efficient process driven applications

Key Responsibilities

Design develop and implement decisioning strategies using Pega CDH
Configure and manage NextBestAction Designer NBAD for realtime decisioning
Utilize 11 Operations Manager to monitor and optimize decisioning performance
Lead and support CDH upgrade projects ensuring minimal disruption and full compliance
Plan and execute CDH modules including engagement policies arbitration and channel configuration
Collaborate with crossfunctional teams to gather requirements and translate them into technical solutions
Ensure best practices in Pega CDH implementation and maintain high standards of data integrity and performance
Provide technical guidance and mentorship to junior team members

Your Skills:

Strong experience in Pega CDH v8x or higher
Handson expertise in NBAD 11 Operations Manager and CDH upgrade processes
Proven track record in module planning and execution within Pega CDH
Pega certifications eg Pega Decisioning Consultant Pega Marketing Consultant are highly desirable
Excellent problemsolving and communication skills
Ability to work independently and in a teamoriented environment

Preferred Qualifications

Experience in BFSI domain.
Familiarity with Agile methodologies and DevOps practices
Exposure to AIML integration within Pega CDH is a plus'

Good to Have Skills

Experience with OpenShift or other cloud based platforms.
Structured and analytical approach to managing multiple workstreams.
Strong interpersonal and written communication skills

We are a Disability Confident Employer:

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, and
Meet the minimum essential criteria for the role.
Please opt in during the application process.

Make It Real (what does it mean for you):

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini:

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com