Job Description

Responsibilities:

The position is for an operational (run) group. Support engineers will respond to incidents and as well as handle support requests for a variety of technologies related to eESB (Eurofins Enterprise Service Bus ) services over cloud architecture
Support engineers will also have project responsibilities (i.e. executing on the improvements and automation identified by them or others on the team) and will own small projects within their respective area.
As a queue owner, support engineers will be responsible for the general health of the queue (resolving tickets, identifying trends, finding the technical cause of problems) as well as recommending and implementing process / system changes to eliminate incoming workload, optimizing team process, diagnosing problems to the root cause and resolving them, and escalating where appropriate.
Regular business hours schedule Monday to Friday, but occasional on call is required as part of the role. More extended off-shift time may be needed but these would be planned in advance, and generally associated with project work where maintenance windows need to be observed.
The candidate will need a deep understanding and technical expertise to apply in a hands on environment.
While not a hard requirement, given the overall direction of IT infrastructure is to transition workloads to the cloud, experience with Azure, AWS, and cloud development is a plus.

EXPERIENCE

IMPORTANT: to be considered for this role SOLID MIDDLEWARE EXPERIENCE IS REQUIRED:

-see below-.

5+ years of experience in Application Support within an advanced English-speaking environment.
3+ years working with Middleware on any of the following technologies: – preferably Active MQ or MSMQ - OR Apache Tomcat, IBM WebSphere, Oracle WebLogic or equivalent.
4+ years of experience working with Unix/Linux IS A MUST.
2+ years working with Shell Scripting IS A MUST.

--Other secondary requirements--

1 - 2 years of experience or intermediate knowledge with:

Education:

Bachelor’s degree in computer science, equivalent degree OR experience.

Desired not required:

Performance monitoring on Solarwinds. Reporting tools, Service Now, Graphana reporting.