About the role

Administrator – Street Lighting

Office-Based | Wellingborough, Northamptonshire

Are you someone who thrives on people contact, fast-moving priorities and keeping a team organised and on track? If you’ve come from sales, recruitment or a customer-focused admin background, this could be a brilliant next step—using your relationship-building, follow-up and “make it happen” mindset in a role that genuinely keeps communities running.

This is an office-based Administrator position at our Wellingborough depot.
You’ll be one of two administrators in the team, covering a variety of tasks—with a focus either on Maintenance support or Business Support, depending on the role offered.

It’s ideal for someone who enjoys:

Being the first point of contact (calls, emails, visitors)

Owning actions and keeping records accurate

Following work through from enquiry to completion (very “sales/recruitment” in style)

Spotting improvements and taking initiative to make things run smoother

What you'll be doing

General administration

Handling phone calls and inbox queries

Record keeping, updates and maintaining accurate logs

Planning/programming tasks as required

Supporting the wider team with day-to-day administration

Maintenance support focus

Taking calls from members of the public about street lighting issues and providing excellent customer service

Acting as front of house for office visitors

Raising and monitoring fault tickets in the Asset Management System

Managing insurance claims where assets have been damaged and costs need to be recovered

Supporting inventory/system accuracy and maintaining precise records

Business support focus

If you enjoy the “deal flow” side of work, this is where you will really shine:

Preparing and issuing quotations

Liaising with clients and progressing enquiries through to completion

Coordinating and planning site works with supervisors/managers

Keeping project trackers and systems updated

Looking for opportunities for additional work-winning

Quality, compliance & competence

Coordinating building asset compliance (inspections, maintenance, scheduling)

Supporting internal quality control and audit readiness

Completing and monitoring BIM checklists/issues

Owning and monitoring training/competence records—booking courses to keep teams compliant

Supporting HEA/HERS compliance requirements

“My Contribution Champion” mindset

Bringing forward ideas, sharing good practice and helping improve how the contract runs

Who we're looking for

Essential

Confident using MS Office

Experience in an office administration environment

Strong customer service experience (phone/email—ideally with members of the public)

Positive, enthusiastic approach with a willingness to learn

A very high level of accuracy and care—you’ll take ownership and keep records detailed and correct

Desirable

Familiarity with database and mapping systems

Exposure to street lighting/highways (not essential)

Experience supporting training/competence compliance

Why work for us

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…

About us

Balfour Beatty Living Places works in long-term partnerships with local authorities to create great places to live, work and play. We actively engage with local people to understand the needs of the communities we work in and shape the places where local economies can thrive and grow. As a leader in sustainable working, diversity, and social value, we use our expertise to bring real, positive change for our customers.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com

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