🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

UK Remote | 💰£29,450 - £37,250 + Incentive Awards tied to your performance + Benefits | Hear from the team ✨

Start Dates: Tuesday 26th May & Monday 22nd June.
(Please note: We are currently prioritising placements for our May intake; June start dates will be confirmed once the initial cohort is finalised)

Please reference any literature that you may refer to, as applications that are highly plagiarised and not your own work. e.g. ChatGPT, will be declined.
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

⭐Our Financial Crime Customer Operations Team: The Shield of Monzo

Our Financial Crime Customer Operations team is the frontline defence in protecting Monzo and our customers from the complex threats of economic crime, including sophisticated fraud schemes and global money laundering networks. We are not just a compliance function; we are a critical operational hub focused on safeguarding financial integrity.

At Monzo, our operational teams are structured into specialised 'Pillars', each focusing on a specific business area, set of risks, and unique typologies. This allows us to build deep, world-class subject matter expertise where it matters most.

The FinCrime Business Banking Pillar

In the FinCrime Business Banking Pillar, you will be integral to protecting the entire lifecycle of our business customers from high-growth startups to established SMEs. Our mission within this pillar is to ensure Monzo's business ecosystem remains transparent and trusted. This involves:

Conducting rigorous checks during onboarding and throughout the customer relationship.
Unravelling suspicious activity across a spectrum of financial crime typologies.
Reporting, exiting accounts, and implementing controls when significant risk is identified.

The Role: FinCrime Business Banking Senior Investigator

As a FinCrime Business Banking Senior Investigator, you will play a pivotal role within our financial crime operations. Your main focus will be completing some of our higher risk, high complexity financial crime tasks on our business accounts, while supporting our Team Managers and coaching our Investigators to achieve our quality and productivity goals.

This is a high-impact role where your expertise will directly contribute to Monzo's safety and reputation, and the broader fight against illicit finance.

🔑You’ll play a key role by...

Taking ownership of the most complex FinCrime Business Banking tasks, including Enhanced Due Diligence (EDD) for high-risk businesses, Complex Customer Reviews (e.g, in sensitive areas like Sexual Services flags), and multi-jurisdictional money muling investigations.
Writing, reviewing, and submitting high-quality Suspicious Activity Reports (SARs) to the National Crime Agency (NCA), ensuring they meet the highest legal and evidential standards.
Maintaining a regular schedule on core investigative tasks to sustain your competency levels, directly support the domain’s Service Level Agreements, and remain connected to frontline challenges.
Actively coaching Investigators on complex financial crime typologies, best practice, and performance improvement, to support in driving a culture of excellence.
Working closely with our Operations Analysts, to share emerging trends and ensure that operational guidance is continuously updated and effectively embedded across the domain.

🤩 We’d love to hear from you if…

You can demonstrate an ability to give clear, constructive, and kind feedback that motivates colleagues and enhances performance.
You thrive in a fast-paced environment and can adapt positively and quickly to change be it new guidance, evolving processes, or shifting priorities.
You maintain flexibility in the tasks you are scheduled for and can adapt seamlessly when business needs require changes at short notice.
You are driven by a desire to have a tangible impact on the detection and prevention of financial crime, protecting Monzo and its customers.

🎯 At the interview, we will be looking for you to demonstrate

Essential Expertise

A comprehensive understanding of the UK Suspicious Activity Reporting (SAR) regime, including consent requirements and the legislative framework (POCA).
Significant and specific experience in conducting end-to-end due diligence (KYB) and investigations on businesses (SMEs, Corporates, etc.) in a regulated financial crime setting.
Proven ability to conduct in-depth, high-quality open-source research and analysis to corroborate customer profiles and transactional activity.
Strong foundational and applied Financial Crime knowledge, specifically deep exposure to Know Your Business (KYB) and Anti-Money Laundering (AML) principles.
A strong understanding of current UK and international financial crime trends and typologies, with particular expertise in those impacting business accounts (e.g. trade-based money laundering, complex shell structures, illicit use of payment services).

✚ It will be useful, but not essential if...

You have formal or informal experience of coaching, mentoring, or training peers or more junior members of the team.
You can demonstrate a track record of identifying areas for control/process improvement and successfully working with, or escalating to, relevant stakeholders to implement change.
You hold or are working towards an appropriate qualification relevant to Financial Crime (e.g. ACAMS, ICA Diploma).

Shifts - You'll work 37.5 hours per week. This means you'll work Monday to Friday, from 9AM to 5:30PM. You'll also work one full weekend (Saturday and Sunday), once every 4 weeks with 2 set days in lieu when working the weekend.

Closing date: Applications are reviewed daily. We will keep this ad live until all vacancies are filled, so we recommend applying as soon as possible

Monzo's Culture & Benefits

Monzo is a bank built on transparency, fairness, and inclusion. We are building a bank for everyone and are looking for people who can bring diverse perspectives and experiences.

🙌 What’s in it for you

💰£29,450- £37,250 + Incentive Awards tied to your performance + Benefits

🎂We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.

📍This role is remote based in the UK

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

Application questions - Please take the time to answer these, we read them all
Recruiter call - 30 minute video call
Hiring Manager interview (values and technical questions) - 60 minute video call

#LI-REMOTE #LI-NG2

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊