Senior O2C Operations Analyst

Scandit WARSAW

Imagine the what. Build the how. Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication, or allowing retailers to make store operations more efficient, our technology automates workflows. It provides actionable insights to help businesses in a variety of industries. Join us as we continue to expand, grow, innovate, and help take Scandit to the next level.

Your opportunity

Scandit is looking for a Senior O2C Operations Analyst to join the Order to Cash team. This is a hands-on operational role requiring demonstrated experience in order management within a SaaS environment, with direct ownership of end-to-end O2C processes, financial systems, and cross-functional coordination across Sales, Finance, and Operations.

The role is open to candidates with a minimum of 3+ years of relevant experience in order management or a closely related O2C function, ideally within a SaaS or subscription-based business. Candidates with strong Salesforce proficiency and practical knowledge of AI tools, including Claude or equivalent, to support order entry, data quality, and workflow efficiency are strongly preferred.

What You Will Do

Order Management and Financial System Operations

Own end-to-end order entry and validation across Salesforce and NetSuite, ensuring accuracy, completeness, and compliance with booking policies
Manage complex order types including amendments, co-terms, upgrades, and multi-element arrangements
Lead collection cycle management and resolution of overdues
Maintain and enforce data integrity standards across CRM and ERP systems; identify and remediate data quality issues proactively
Oversee licence key management and ensure timely and accurate provisioning aligned to contract terms
Serve as a senior point of contact for order-related queries from Sales, Deal Desk, and Finance

Automation, Process Improvement, and AI Tooling

Apply AI tools — including Claude and similar platforms — to accelerate order entry, data validation, draft communications, and process documentation
Lead or co-lead automation initiatives within the O2C function; evaluate, test, and implement tooling to reduce manual effort
Identify process inefficiencies and drive continuous improvement across the order-to-cash cycle
Document current-state and future-state processes; maintain operational runbooks and training materials
Support system configuration and data clean-up projects in Salesforce, including deduplication and record hygiene

Cross-functional Coordination and Reporting

Partner with Sales, Deal Desk, Legal, and Revenue Ops to resolve complex order scenarios, billing holds, and contract disputes
Support month-end and quarter-end close by ensuring all bookings are processed, reconciled, and traceable
Assist with audit requirements by maintaining complete and accurate financial records
Contribute to reporting and operational metrics for the O2C function; flag trends and escalate risks proactively

Who You Are

Minimum three years of experience in order management, O2C operations, or a closely related role within a SaaS or subscription-based company
Hands-on Salesforce experience: ability to manage opportunities, orders, and records; run reports; and maintain data quality independently
Practical knowledge of AI tools such as Claude, ChatGPT, or equivalent, with demonstrated ability to apply them to order entry, data management, and process documentation workflows
Strong attention to detail and high accuracy when processing structured data across multiple systems simultaneously
Experience working with an ERP system; NetSuite experience is a strong advantage
Clear and precise written communication in English; ability to escalate issues with full context and without ambiguity
Organised, methodical approach to workload management; comfortable managing multiple active workstreams in a fast-paced environment
Degree in Finance, Business, Economics, Accounting, or a related field, or equivalent practical experience

Nice to have

Deep familiarity with SaaS business models, subscription billing, and revenue recognition concepts
Experience with order-to-cash automation initiatives or system implementation projects
Familiarity with revenue operations, contract management, or Deal Desk processes
Exposure to audit, compliance, or SOX-adjacent financial controls
Prior experience mentoring junior colleagues or leading operational projects

The good stuff Here are just some of the reasons why people choose to build their career at Scandit:

We are certified as a “Great Place to Work” in 7 countries!
Smart, people-first culture
Flexible, office, hybrid, or home working
Innovation hackathons
Global team outings
Festive/end-of-year all-company celebrations
Your birthday off
Learning and development opportunities
An attractive individual equity plan in a high-growth company
Top notch tech pack to enable you to do your most productive work
Brand new optimized-for-hybrid working HQ in Zurich, as well as local offices in hotspots London, Tampere, Warsaw, Boston, and Tokyo
As well as specific benefits related to the location you are joining

At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all.

All qualified applicants will receive consideration for employment without regard to race, color, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed.

Imagine the What. Build the How.

“Everybody is welcome here” - Is a celebrated component of our DNA.

At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all.

All qualified applications will receive consideration for employment without regard to race, color, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed.

We help you capture every opportunity. www.scandit.com

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