Senior picker/associate - Fixed term

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Operations team is the heart of Deliveroo—ensuring our three-sided marketplace runs safely, fairly, and efficiently. From designing robust policies to navigating complex regulatory landscapes and scaling global frameworks, we solve high-stakes challenges that protect our community. If you thrive in fast-paced environments, possess strong operational grit, and want to build trust in a global brand—this is the team for you.

We’re looking for a Senior picker - Fixed term to join our Hop (Grocery) team. In this role, you will be the beating heart of our daily on-site operations, working closely with the management team to maximise customer satisfaction and ensure the smooth running of our dark store sites.

Get to know our Operations team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Hop Operations team. You will be responsible for ensuring that all of our loyal customers receive their basic necessities as quickly as possible through flawless execution of on-site processes.

Here’s what your day-to-day might look like:

Order Supervision: Oversee the picking process to ensure all customer orders are collected and prepared on time.
Site Management: Manage the daily opening and closing procedures of the store to maintain operational readiness.
Rider Coordination: Communicate effectively with our riders to ensure delivery handovers are prompt and efficient.
Shipping & Packaging: Manage the shipping area and provide hands-on support for the packaging of orders.
Inbound Logistics: Process incoming deliveries according to procedure, ensuring product placement accuracy and strict date rotation (FIFO).
Inventory Accuracy: Ensure that inventory counts are precise and that all warehouse areas are accounted for.
Safety & Maintenance: Maintain a clean, tidy, and hazard-free warehouse environment, addressing any risks immediately.
Management Collaboration: Work closely with the Assistant Warehouse Manager and Warehouse Manager to optimise site performance.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

Language Skills: Fluent Italian is mandatory; basic English is a significant advantage.
Target Driven: Proven experience in achieving operational targets and KPIs in a fast-paced environment.
Operational Flexibility: Willingness to work 40-hour shifts per week with hourly flexibility to support site needs.
Sector Experience: Previous experience in a similar warehouse, retail, or logistics environment is preferred.
Team Spirit: A collaborative approach and the ability to communicate clearly with riders and site staff.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!