Reporting to the Managing Director, a Client Services Director is responsible and accountable for all the accounts in the cluster, as well as responsible for the strategic and financial planning for the business.

Responsibilities:

1. Client Management:

Responsible for all the accounts in the cluster and the business development

2. Strategy:

a. Responsible for strategic planning, & setting long-term goals

b. Responsible for ensuring alignment with the organization's goals and objectives

c. Work closely with other departments and other clusters to identify needs and opportunities, and constantly improve internal collaboration

3. Revenue:

a. Ensure that all the accounts deliver the expected revenue target and profitability

b. Responsible for the overall revenue amounting to minimum ~ 7 m+

4. Project Management:

a. Supervises the Research team to ensure the projects are delivered on time and with high standards of quality

b. Provide support to the Research teams during clients’ meetings and for complex/ strategic research proposals or tenders

5. People:

a. Manages a minimum of 10 team members directly or indirectly

b. Mentor teams in research skills and their career development

c. Manage team budget and resources

Qualifications

Minimum 5 years of higher education with knowledge in market research and/or sensory research
Knowledge of food and/or cosmetic products, quantitative consumer research methodologies, sensory methodologies and statistics.
Significant experience in a Research manager role at SAM or in other companies
Experience in leading and mentoring research teams
Skills in managing budgets
Excellent written and oral communication skills in English and French
Proficiency in MS Office: Word, Excel, PowerPoint, etc
Strong leadership abilities to manage teams and oversee large-scale research initiatives
Excellent organisational and problem-solving skills
Rigorous, responsive and proactive