The team you will join: Fraud Handling Team

Join the Fraud Handling team, where we are dedicated to fighting financial crime and enhancing the customer experience during fraud investigations. Our mission is to automate and streamline processes, improve tooling, and create a seamless experience for both agents and customers. We are at the forefront of developing innovative solutions to tackle fraud, using cutting-edge technology and AI-driven investigations to enhance accuracy and reduce costs.

Our vision is:

Create an automated, efficient fraud investigation experience that minimizes friction for both customers and agents
Optimize agent workflows and queue structures to improve resolution speed and operational efficiency
Foster a strong partnership between our fraud investigators and the product team to develop solutions that leverage the expertise of fraud prevention specialists
Implement AI-driven investigations to enhance accuracy and reduce costs

What does it take?

6+ years of experience, with Java/JVM-based projects and familiarity with CI/CD pipelines
Experience with Python (or willingness to learn)
Hands-on experience with Kafka or similar technologies
A strong product mindset and passion for user experience, prioritizing work with the customers in mind
Ability to work autonomously and take end-to-end ownership of projects
Strong communication skills and the ability to collaborate with cross-functional teams
Experience working with large language models in production is a plus
Understanding of machine learning concepts is a plus

What does success look like?

You'll be making a real-world impact by building systems that protect customers from fraud and scams
You’ll quickly integrate into the team, understanding our vision and how you can contribute
You’ll help raise the automation level to enable scaling of our product
You’ll understand our customers and the impact our product makes in their lives

Overview of the Current Team

The Fraud Handling team is a passionate group of crime fighters, positioned between agents and customers, focusing on enhancing the investigation process. Based in Budapest and Tallinn, our team is composed of dedicated engineers and specialists who are committed to making Wise a safer platform. We are continuously growing and taking ownership of the handling domain, with a strategic focus on reducing complexity, improving resolution speed, and increasing operational efficiency. Our collaborative environment encourages innovation and teamwork, making it an exciting place to work on cutting-edge solutions in fraud prevention.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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