Senior Software Engineer

Eurofins IT Solutions, Bengaluru, Karnataka, India

With 54 facilities worldwide, Eurofins BioPharma Product Testing (BPT) is the largest network of bio/pharmaceutical GMP product testing laboratories providing comprehensive laboratory services for the world's largest pharmaceutical, biopharmaceutical, and medical device companies.

BPT is enabled by global engineering teams working on next-generation applications and Laboratory Information Management Systems (LIMS). As Senior Software Engineer, you will be a crucial part of our delivery team, ensuring the Eurofins Electronic Notebook application’s maintenance (which is part of BPT’s application labsuite and one of the significant application) ensuring feedback from production is adequately supported with quick turnaround time there by reducing the impact on Business due to application related requests, and issues. As a technology leader, BPT wants to give you the opportunity not just to accept new challenges and opportunities but to impress with your ingenuity, focus, attention to detail and collaboration with a global team of professionals.

This role reports to a Deputy Manager.

Required Experience and qualification:

Experience:
1 to 4 years of experience with developing end-to-end web applications using Microsoft stack of technologies.
Good working knowledge of Web application development using .NET Core (6/7/8), C#, Asp.net Core, MVC, WebAPI, Postman.
Good Working knowledge of Angular 7 or above, JavaScript, TypeScript, jQuery, HTML5 and CSS3.
Decent working knowledge of Cosmos DB, Elastic Search, Redis, Azure Functions, Azure DevOps, CI/CD, Event Driven Architecture, Domain Driven Architecture, Microservices, MSSQL – SQL etc.
Experience with usage of Azure DevOps
Familiar with UI testing and Unit Testing (MS Test/ Jasmine/ MOQ/ NUnit/ Karma etc.)
Good understanding of object-oriented programming (OOP); able to solve technical problems
Should have working knowledge on Code review that includes, raising code review, resolve comment reviews, Closing code reviews.
Should be aware of best practices in programming
Should know how to troubleshoot complex issues, performance-related issues, how to write efficient code and query
Good to have experience in guiding junior team members and grooming them
Working knowledge Authentication and Authorization [Plus OAuth2, OpenIDC etc.] (5+)
Should have worked on at least one SOA (Service Oriented Architecture) project
Should have worked in an AGILE practice methodology (preferably SCRUM)

Responsibilities

Implementing customer feedback (changes/enhancements)
Understand the expectation clearly, design and build it
Advanced Troubleshooting & Issue Resolution
Investigate and resolve complex issues (or escalated issues from Level 1 and Level 2 support).
Analyze logs, application behavior, and system performance to identify root causes.
Handle incidents involving application crashes, data inconsistencies, or integration failures.
Root Cause Analysis (RCA) & Permanent Fixes
Conduct detailed RCA for recurring or high-impact issues.
Collaborate with development teams to implement long-term fixes or enhancements.
Application Monitoring & Performance Tuning
Use monitoring tools (e.g., app insights, Grafana, kibana etc.) to proactively detect anomalies.
Optimize application performance and scalability.
Deployment & Release Support
Support production deployments, hotfixes, and rollback procedures.
Validate post-deployment stability and performance.
Compliance & Validation
Ensure support activities align with GxP, and any other applicabl regulatory requirements.
Maintain audit trails and documentation for all changes and incidents.
Collaboration & Communication
Work closely with DevOps, QA, and product teams to resolve issues.
Communicate technical findings to non-technical stakeholders when needed.
Grooming next level
Guide and groom junior members to next level challenges to inepnedently handle product improvement and customer feedback
Knowledge Management
Document solutions, workarounds, and known issues in a knowledge base.
Provide guidance and training to L1/L2 teams.

Additional Information

Personal Skills:

Excellent analytical and problem solving skills
Excellent verbal and written communication skills
Ability to articulate and present different points-of-views on various topics related to project and otherwise.
Eager to learn and continuously develop personal and technical capabilities.

Required Qualifications:

MCA or Bachelors in Engineering, Computer Science or equivalent.

PERFORMANCE APPRAISAL CRITERIA: Eurofins has a strong focus on Performance Management system. This includes quarterly calibrations, half-yearly reviews and annual reviews. The KPIs shall be set and may vary slightly between projects. These will be clearly communicated, documented during the first 30 days of your joining.