ASOS is seeking an experienced Strategy and Operations Manager to join our dynamic Merchandising team in London. This pivotal role combines strategic planning with operational excellence, driving our merchandise planning capabilities in the fast-paced world of online fashion retail.

As a key member of the merchandising function, you'll work closely with the Merchandising Director and leadership team to optimise planning processes, ensure data accuracy, and empower teams with insights for informed decisions. You'll work at the intersection of business strategy, technology, and operations, collaborating cross-functionally to enhance planning systems and drive continuous improvement.

The Opportunity

As a Strategy and Operations Manager, you'll be at the heart of ASOS's merchandise operations, shaping the systems and processes that drive our commercial success. Your expertise will directly impact how we plan, allocate, and manage inventory across our extensive product range, serving millions of fashion-forward customers worldwide.

You'll work with market-leading planning technology, lead process optimisation initiatives, and mentor team members while contributing to a culture of innovation and excellence. If you're passionate about retail operations, thrive in dynamic environments, and want to make a tangible impact on one of the world's leading online fashion destinations, this role is for you.

The Details

Operational Delivery

Support the Merchandise Director with operational change requirements
Coordinate the Merchandise Planning Evolution programme
Partner with Product Operations Director to represent planning needs
Align processes, tools, and governance for best-in-class planning

Tools, Data & Reporting

Lead implementation of new reporting tools and analytical platforms
Overhaul dashboards to deliver actionable performance insights
Work with BI, Data and Tech teams to define requirements
Standardise reporting outputs to support decision making

Capability & Development

Drive improved performance storytelling through enhanced analytical capability
Support Analyst Development Programme to build insight maturity
Identify tools and training that enable best-in-class insights

You're a strategic operator with a passion for process excellence and building capability. You thrive in fast-paced, complex environments and love using data to drive better decisions.

Required Experience

Experience in merchandise planning, operations, or equivalent retail/e-commerce roles
Strong understanding of retail planning processes, reporting and analytics
Proven ability to manage cross-functional change initiatives across teams and systems
Strong communication and stakeholder management skills at all levels
High proficiency in planning systems and BI platforms (Excel, SQL, PowerBI)
Strong data skills to inform decisions and create compelling stories

Desirable

Experience in large-scale retail or e-commerce, ideally in fast-paced, high-growth businesses
Experience working with Product, BI and Tech functions for operational improvements

Personal Attributes

Analytical and structured thinker who brings clarity to complexity
Collaborative and stakeholder-focused, building strong relationships
Continuous improvement mindset with passion for operational excellence
High ownership and accountability, driving initiatives to completion
Able to operate at strategic and detailed levels seamlessly

BeneFITS’

25 days paid annual leave + an extra celebration day for a special moment
Private medical care scheme
Discretionary bonus scheme
Employee discount
Employee sample sales
Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role.

We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That's why our approach to working together includes spending at least 3 days a week in the office. It's a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.

Why take our word for it? Search #InsideASOS on our socials to see what life at ASOS is like.