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The Position

Team Lead Clinical Trial Payment Operations

Roche India – Roche Services & Solutions

Hyderabad

The Team Lead Clinical Trail Payment Operations will be responsible for overseeing and coordinating the payment-related activities for our Clinical Studies within the team. This includes managing the team, ensuring efficient operations, handling people management tasks, and cultivating relationships with stakeholders and customers. The role demands a combination of payment expertise and leadership competencies to drive the team's performance and meet organizational standards and objectives.

Your Opportunity

Team Coordination and Management

Coordinate and manage the team’s daily activities in payment processing and related tasks
Perform people management activities, including onboarding, offboarding, training, and development of team members
Facilitate regular team meetings to ensure smooth communication and collaboration
Provide functional expertise and guidance to the team, sharing knowledge and best practices

Payment Processing Activities

Oversee the regional processing of payments, ensuring accuracy and compliance with company policies
Monitor payment-related KPIs, quality, and budget adherence
Track performance, compliance, costs, and deviations in payment processes
Actively participate in the day-to-day operations of payment processing

Stakeholder and Relationship Management

Develop and manage key stakeholder relationships to ensure satisfaction and alignment with business objectives
Act as a primary point of contact for stakeholder inquiries and concerns
Manage outsourcing activities and relationships with external service providers

Regulatory and Compliance

Ensure all payment activities are in line with legal, regulatory, and company standards and codes of practice
Maintain up-to-date knowledge of relevant regulations and compliance requirements
Implement and monitor compliance measures within the team

Who You Are

The ideal candidate should be motivated and skilled professional with a solid background in financial processes, particularly in calculating and processing complex payments and team leadership
You should thrive in dynamic environments, have exceptional problem-solving abilities, and possess a strong commitment to both team and stakeholder satisfaction
You should bring a collaborative approach, excellent communication skills, and a validated track record of leadership success
You are someone who holds University degree in Finance, Accounting, or related business discipline with 2-3 years of team management and practical experience in payment processing or related financial activities
Proficiency in SAP, MDMS, and other approval tools

Leadership Competencies

Strong leadership skills with demonstrated success in team coordination and stakeholder management. Alternatively, you are an identified talent showing high growth potential in leadership and are ready to take the first steps into leadership
Proven ability to provide guidance and support to team members in a dynamic and fast-paced environment
End-to-end accountability, problem-solving skills, and a growth mindset

Skills

Excellent communication and interpersonal skills
Proficiency in English
Ability to interpret and analyze payment-related data and performance metrics
Strong organizational and multitasking abilities

Personal Attributes

Agile mindset to adapt to changing circumstances and handle ambiguous situations
Commitment to high standards of work quality and professional ethics
Enthusiasm for continuous learning and development

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.