Job Summary

We are seeking a detail-oriented and experienced Technical Documentation Writer to join our team. The ideal candidate will have a strong background in technical writing and a passion for creating clear, concise, and user-friendly e-learnings and documentation.

Essential Duties and Responsibilities

Conversion of over 600 e-learning courses to Articulate 360 Storyline or Rise courses.
Develop, write, and maintain high-quality technical documentation, including user manuals, API documentation, installation guides, and release notes.
Collaborate with engineers, product managers, and other stakeholders to gather information and understand documentation requirements.
Translate complex technical concepts into easy-to-understand content for various audiences.
Ensure all documentation is accurate, comprehensive, and adheres to company standards and guidelines.
Continuously update and improve existing documentation based on user feedback and product changes.
Manage multiple documentation projects simultaneously and meet deadlines.
Conduct regular reviews and edits of documentation to ensure clarity, consistency, and completeness

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Relevant bachelor’s degree (English, Technical Writing, Communications, Computer Science, Science, or related fields)
Proven experience as a Technical Documentation Writer or similar role.
1+ years experience in use of Articulate 360 Storyline and other associated products.
Impeccable writing skills with a clear, concise and engaging writing style
Experience managing projects and/or initiatives from conceptualization to full deployment and execution.
Familiarity with software development processes and technologies.
Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
Organize writing schedules to complete drafts of content or finished projects within deadlines
Must be self-motivated, dependable, trainable and a team player
Relentless attention to detail coupled with the ability to maintain focus on the big picture
Experience in a Environmental Laboratory environment desirable but not essential
Online documentation (i.e. searchable content) experience preferred.

Experience:

5+ years document writing experience or creation and delivery of in person or virtual trainings.
Experience with Articulate 360 is a must
Experience with Docebo, Dr Explain and Easygenerator is a plus.

Knowledge
Environmental Industry laboratory procedures and reporting
Knowledge of LIM systems
Knowledge of data acquisition systems
Skilled with computers and laboratory software