About the role

We’re in the business of delivering awesome meals and groceries into everyone's home or office – fast.

We achieve this by building and running a superb website, suite of mobile apps, a complex logistical platform, a fleet of passionate drivers, and a global operation, all to help bring great food from the world's best-loved local restaurants and grocers to consumers with an unparalleled level of convenience. We don’t want people to have to suffer with bad takeaway or missing items delivered an age after they order.

In this role, you’ll be helping the hospitality industry grow as a member of the Grocery Technology team that’s responsible for building the best rapid delivery platform for our grocery partners.

The role is responsible for managing the integration efforts across multiple parties including grocery partners, external technology providers, internal tech team, account managers and business stakeholders to ensure clear visibility within each project and drive the project to successful completion.

This is a great opportunity to work with a diverse set of teams in a fast-changing environment and is integral to driving success as we grow.

This position is located in Milan.

What you'll be doing

Technical Integrations Manager will manage:
- Pre-kickoff preparations,
- Kickoffs execution
- planning including milestones
- all partner communications to ensure the successful completion of the integration projects
- Go live criteria and planning
- Communicating progress internally as well as externally
- Effectively manage partner relationships and expectations
- Anticipate bottlenecks, explore contingencies and provide escalation management
Handle multiple integration projects simultaneously with grocery partners from different countries from markets that Deliveroo operates in
Be the point of contact for all integration queries from the external partner. This may include but is not limited to:
- Setting up access credentials for APIs
- Setting up test sites so the partner can test their integrations
- Help the partner in developing integrations with our APIs and provide support with queries around why API calls are not working during testing phase
- Escalate issues that are more technical with the engineers in your team
Be an integral member of a cross functional team, consisting of Integration Managers, Engineers and Implementation Consultants.
Stakeholder management: This is a critical role for Deliveroo to make sure both external and internal teams are working toward the same goal and managing communication & changes as we roll out the integration further. You’ll need to advocate for all stakeholders throughout the integration project to ensure they have the support needed to succeed
Process optimisation: It’s essential that we learn from every integration, and get quicker and more streamlined every time.
- You’ll be one of many responsible for identifying where we can improve, and making sure that we execute required changes across product, engineering, business or other teams.

Requirements

The right candidate will have experience managing complex integrations across lots of different stakeholders.

3+ yrs relevant experience as a Technical Integrations Manager / Project Manager or Technical Programme Manager
Experience with direct client interactions with external stakeholders
Positive outlook in meeting challenges and working to a high level
Project management and leadership skills
Commercial mindset
Willingness to take responsibility and drive projects forward without close supervision
Ability to hold each party responsible for their actions
Fluent in English as well as Italian
Excellent organisation and project planning skills with emphasis on technology
Demonstrated stakeholder management / influencing and relationship building skills
Technical understanding and ability to communicate with both technical and non-technical audiences

Desirable

Understanding of API integration projects lifecycle
Ability to troubleshoot technical API issues using tools such as Postman, or the ability to analyse an API calls payload
Very good working knowledge of Jira, and Google suite products such as Google docs, sheets and slides
Ability and experience working in Agile environments with the aim to add continuous incremental improvements in shorter iterations
Experience working closely with product and engineering teams

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.