Job Title: UX Service Designer

Location: Manchester, UK

About the Job you are considering:

We are seeking experienced UX Service Designer with strong expertise in Banking domain who will overseeing the planning, execution, and successful delivery of projects

Hybrid working:

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role:

Service designers are interested in what users are trying to do service systems and processes and the structure of the organisations that deliver them and user journeys Service designers work by looking at the wider picture thinking about how to connect products and services to creative a seamless experience for customers products people parts of the organisation and identify opportunities for areas of improvement which then require support from wider teams to implement
Proactively collaborating with others across the bank to ensure the creation of worldclass products and services that meet the needs of real people while providing commercially successful solutions for our business
Able to work individually as well as part of the Service Design team and UX Optimisation team a Service Designer is able to manage their own workload prioritise work which benefits the banks strategic goals with the support of the Service Design Led to deliver measurable value to our users and our business
Create effective partnerships with stakeholders define and deliver work that creates lasting value and ensures projects achieve their goals through effective discovery ideation and design right through to delivery and measuring impact
Able to review a journey from start to finish which extends outside of Digital a Service Designer is able to provide an end to end view of a products or service without reliance from other teams This creates a unique perspective that is not held by anyone else in the business, but real customers experience every day

Your Skills:

Able to work independently and manage their service design projects and problem statements whilst feeding in their activity to the broader Service Design team
Build strong relationships with stakeholders and competently present back to them at all levels required Have confidence pushing back when colleagues’ views do not align with the project goals or user needs and escalating to the Service Design Lead when required
Conducting Service Discovery to identify and deliver high quality user centred products and services
Create prototypes to demonstrate ideas and how to improve services
Research the problem space working with the wider UX team including the research team to form and test ideas designs and solutions with the needs of real people in mind Working with user groups to identify business insights Communicate findings into actionable steps for other stakeholders and teams ensuring the highest standards are reached and insights can be identified and used
Design and deliver engaging workshops for our teams customers and stakeholders
Enable the business focus around customer journey maps and service blueprints to understand how productsservices work currently and defining the biggest gaps to develop how they should work in future
Ideation critical thinking Generation of appropriate ideas and effective critique Help teamsunderstand and improve their creative capability
Think holistically a when designing a product or service while being detail oriented and delivery focus
Adhering to regulations including Consumer Duty demonstrating focus on delivering good customer outcomes through consideration of whats the right thing to do for the customer
Hold the confidence to raise concerns and challenges to colleagues and senior stakeholders to advocate our users experience and making good business decision outcomes

We are a Disability Confident Employer:

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, and
Meet the minimum essential criteria for the role.
Please opt in during the application process.

Make It Real (what does it mean for you):

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini:

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com