Join us as a Zendesk Administrator and play a key role in scaling and optimizing Qonto’s Zendesk ecosystem

You will work closely with Marie and Karim, our Head of Operations Enablement and Ops Tool Manager, and join a team of around 20 people whose mission is to make operations scalable, efficient, and seamless for both internal teams and customers.

👩‍💻🧑‍💻 As a Zendesk Administrator at Qonto, you will:

Strengthen governance and administration of our Zendesk environment by improving access management, configuration standards, and operational best practices.
Optimize and scale Zendesk architecture across workflows, automations, triggers, ticket routing, SLAs, and multi-team processes to support Qonto’s continued growth.
Partner with cross-functional stakeholders across Customer Care, Onboarding, Operations Engineering, Product, and Tech to deliver scalable and efficient support solutions.
Help to deploy and implement all the Zendesk galaxy if it fit with our internal needs.
Contribute to the Zendesk roadmap by prioritizing improvements, managing integrations with third-party tools, and collaborating with Engineering teams to ensure long-term scalability and reliability.
Continuously identify opportunities to improve processes, user experience, and operational efficiency within the Zendesk ecosystem.

🤔 What you can expect:

A high-impact role with strong visibility across multiple business and operational teams.
The opportunity to shape and improve a strategic platform used daily by teams across several European markets.
A collaborative and international environment where operational excellence, ownership, and continuous improvement are highly valued.
A broad scope with opportunities to contribute to wider operational tooling and enablement initiatives over time.
Supportive leadership focused on autonomy, collaboration, professional growth, and knowledge sharing.
Work with a multi skill team, and other tooling manager

🤝 About your future manager:

Marie leads the Operations Enablement teams with a collaborative and impact-driven approach. She encourages autonomy, initiative, and continuous improvement while fostering a supportive and team-oriented environment. You will also work closely with Ops Eng team and Karim, who already works on Zendesk.

🏅 About You:

You have strong hands-on experience administering Zendesk in a complex and fast-paced environment. Zendesk certification is a plus.
You are comfortable designing and improving workflows, architecture, automations, and support processes at scale
You bring a structured mindset around governance, security, and operational reliability.
You are able to collaborate effectively with both technical and non-technical stakeholders and communicate clearly across different audiences.
You are proactive, solution-oriented, and comfortable managing multiple priorities in a dynamic environment.
You have strong analytical and problem-solving skills, with a continuous improvement mindset.
You are fluent in English. French is a plus

At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick. Who knows? You may have the missing piece of the puzzle we've been searching for all along.

At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick — who knows? You may have the missing piece of the puzzle we’ve been searching for all along.

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On average, our hiring process lasts 20 working days. More information on our candidate journey here

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🔒 Your security matters to us

Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates.

If you receive a suspicious message claiming to be from Qonto, please report it right away (support@qonto.com)